Supply Chain Specialist

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you'll be doing...

As a Supply Chain Specialist, you will play a pivotal role in the success of the Global Supply Chain team.
Your responsibilities will include order processing and coordination of large enterprise customer equipment orders that are directly tied to network services or be focused on serving our customers as well as expanding our Direct to Consumer channels.
The role will also focus on solving customer queries providing guidance on how to order their equipment, providing the status of the order and tracking information.
In this role, you would also have the opportunity to further improve our documentation to provide clarity to our employees and customers in an effort to reduce queries and increase their satisfaction.

• Position will support Order Processing & Coordination
• Managing customer relationships across all channels (business customer, ecommerce, wholesale and concessions)
• Implement solutions that drive benefits to Verizon and identify areas of opportunity for process improvement.
• Order tasking and stepping orders through provisioning process and systems.
• Collaborate in cross-functional project teams to meet deliverables and strategic objectives.
• Sustainability Reporting
• Inventory Movements & Planning for Wholesale, Accessories D2C & Concessions
• Performance management of suppliers to fulfill contractual obligations regarding PO fulfillment, on-time delivery, reporting, and discrepancy resolution.
• Own and act upon escalations for customer order fulfillment.

What we're looking for...
You'll need to have:

• Bachelor's degree or applicable work experience.
• Strong business acumen and understanding of relationship management.
• Excellent written and verbal communication skills.

Even better if you have one or more of the following:

• Supply Chain or Planning Experience, preferably in a telecom or high-tech environment.
• Experience with customer service, provisioning and order processing.
• Proficiency in standard Microsoft Office and Google applications, coupled with strong attention to detail and excellent administrative skills.
• Vendor management experience and ability to manage a subset of suppliers effectively.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

37.5

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.