Supervisor - Revenue Assurance

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

The Revenue Assurance Organization

At Verizon, we have a world-class Revenue Assurance (RA) organization. We have proven comprehensive programs to streamline processes, improve systems, realign the organization and add opportunities for personal skill building and professional growth. We’re finding new ways to add value and provide strategic support. This is the kind of work we do. We want to continue to building leading RA practices within Verizon, setting the stage to become the place any professional wants to work.

Revenue Assurance Team

Reshaping the future of RA at Verizon, calls for improving our ability to deliver outstanding value to our customers. Being part of the team, you will work alongside financial professionals and business leaders, gaining opportunities to grow and develop to build a strong revenue assurance foundation. You will be involved in audits, audit development, project support, reporting and analysis, and guiding the strategic direction across Verizon. Explore the breadth of opportunities that come from aligning your expertise with the future of superior networks, systems, analytics to improve the way people live work and play.

You’re an outstanding supervisor – you can coordinate your team and give clear direction, while staying flexible to take are of unexpected hiccups. You’re a great communicator, winning the trust of the team members, internal customers and leadership. No stranger to a fast-paced environment and tight deadlines, you can adapt to changing circumstances balancing opposing priorities and combine a sense of urgency with due care and attention to detail. You get personal satisfaction from analyzing problems and delivering solutions to improve business processes. You invest strategically, manage and allocate Verizon’s assets wisely and drive shareholder value.

• Leads a team of staff responsible for ensuring end-to-end, robust controls are in place and administered for assigned Verizon order to cash processes.

• Provides guidance to the staff who define, implement, and execute audits and controls.

• Ensures work gets completed according to Sarbanes Oxley compliance, expected timelines and processes are in place to ensure accuracy.

• Ensure new products or process changes are appropriately evaluated, and audit & control solutions defined and implemented to ensure accuracy.

• Verifies process documentation is complete and kept current.

• Assists analysts if they are uncertain of the process to follow for more complex scenarios.

• Creates reporting that allows for proper workload leveling to be achieved and realign work between resources, as need.

• Tracks results and reports them to management on a consistent basis.

• Provides support to the staff, by escalating issues needing to be resolved.

• Rolls out and trains staff on new processes.

• Leads the team by being a role model, identifies opportunities allowing for employee growth and assists the team in achieving all goals.

• Provides consistent feedback to staff regarding performance and recognizes them for a job well done.

What we’re looking for...

You’ll need to have:

• Bachelor`s degree in Finance, Accounting, Economics, or related.

• Four or more years of relevant work experience.

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Even better if you have one or more of the following:

• Four or more years of experience in Finance Operations.

• Master’s degree in Business Administration, Accounting, Finance, Economics or equivalent.

• Experience in the technology and/or telecommunications industry.

• Experience with Sarbanes Oxley compliance.

• Experience managing a team in an office environment.

• Excellent communications (written and oral) and presentation skills and proven ability to focus on the details.

• Proven analytical skills.

• Knowledge of the Verizon’s order to cash process and flows.

• High degree of proficiency in MS Office Suite (Excel, Word, PowerPoint).

• Experience with Smartsheets and Gmail.

• SQL experience.

• Experience with Agile development methodology.

• Demonstrated experience working cross functionally.

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If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.