Sr Mgr-Quality Assurance

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

The Digital Experience & Platforms team is looking for an individual to oversee the My Business & B360 User Acceptance team. This role plays an important part in our company’s delivery of quality systems and applications that are used by both our customers and our internal teams. You will lead and coach a team of 15 – 20 to test and certify enhancements made to the My Business website, My Business Assistant, the My Verizon for Business mobile app and B360. The team is also responsible for performing regression testing and working with GTS to drive defects through to closure.

• Working with the team to ensure test cases are written in qTest for every release cycle and executed

• Having the team attend grooming calls as time allows so that they can become more involved with the project teams

• Providing input to and shape UAT processes in alignment with industry best practices

• Providing analysis and metrics for projects and overall release on an ongoing basis

• Being able to multi-task and prioritize between multiple releases, applications, install activities, and tasks for upcoming releases

• Working very early (3am ET) on release days to make sure testing is underway and critical issues are identified before the start of the business day

• Working with pillar leads and project owners to make sure their projects are being tested as thoroughly as possible

• Identifying the need for and oversees the implementation of effective tools and approaches to increase sales performance and market share.

What we’re looking for...

Someone who is passionate about the customer experience and who is committed to delivering quality projects. An ideal candidate would be a self-starter that is comfortable working without a lot of supervision. Experience with project management and UX/CX is a plus. A leader of a work group and/or development of broad programs or projects in support of organizational or area strategies; communicates & translates functional/operational goals into team goals; manages the implementation of policies & procedures.

Receives broad guidance & is accountable for project or program results. Exercises considerable judgment in developing methods, techniques & evaluation criteria for obtaining results. Work is accomplished without considerable direction. Delegates work to lower-banded team members.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Six or more years of relevant work experience.

• Experience balancing multiple software development or automation projects.

• Two or more years Wireless/Channel experience

• Functional knowledge of JIRA, qTest, ACSS, WFM, My Business, My Business Assistant, Agile methodology

• Working knowledge of UAT processes

• Experience with User experience testing approach and tool

• Strong verbal and written communication and presentation skills

• Good time management skills with proven ability to meet deadlines.

• Ability to work independently and demonstrate initiative, make sound business decisions

• Strong interpersonal and project management skills.

• In-depth knowledge of Sales Systems, business processes, and VZW product / service offerings.

Even better if you have:

• PMP Certification

• Five or more years Wireless experience

• Experience managing a team of software developers or testers.

• Expertise of VZW systems including ACSS, IVR, POS (OMNI) and LiveChat

• Thorough understanding of Agile, SQA methodologies and SDLC

• Thorough understanding of VZW programs, products, policies and procedures.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.