Sr Manager of Commissions

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you'll be doing…

In this role you will Lead and direct teams responsible for processing commissions and ensuring sales colleagues are appropriately compensated for their performance and in compliance with contractual agreements and sales compensation plans. Ensures the accurate analysis and processing of payments and statements within established timeframes. Interfaces with multiple functions and implements procedures and controls which maintain supporting systems. Evaluates new approaches and leads projects and process improvement initiatives. Provide leadership to team members to meet schedules and resolve problems.

• Demonstrating deep understanding of Verizon Commissions Compensation.

• Demonstrating a thorough understanding of digital tools and the ability to leverage for automation and streamlining processes.

• Leading stakeholder engagement with HR, Legal, Finance, GComm system build team, and Indirect Channel Management discussions on pay impacting processes, streamlining operations, offering suggestions and solutions to compensation operations.

• Facilitating ongoing communication and knowledge-share sessions with Global Commissions counterparts.

• Providing project management support for GComm key initiatives, including system migrations, process mapping, and process documentation.

• Providing oversight and direction on pay impacting decisions, involve critical leaders in the discussion, provide recommendations for the solution based on the analysis, explain root cause and mitigation plans impacting end users.

• Making independent decisions with a significant impact to the business; exercising judgment in developing new work methods with accountability for project or program results; delegates work to lower-banded team members.

• Demonstrating a thorough understanding of process analysis, problem solving, decision making, and execution.

• Reviewing and analyzing compensation data and ensuring the team is resolving commissions escalations in a timely manner.

• Performing root-cause analysis to resolve upstream commission issues for a better agent and internal employee experience.

• Serving as a key point of contact for compensation issues.

• Removing roadblocks in order to meet key business objectives.

• Understanding the end-to-end process in order to understand downstream and upstream effects of process changes.

• Demonstrating advanced understanding of systems and interdependencies of processes to drive the business toward the development of systems that enable process improvement.

• Ensuring the highest level of quality of our operations and minimizing operational risk.

• Responsible for people development, coaching, providing continuous feedback and outline opportunities for team members to develop.

• Responsible for business continuity and succession planning.

• Enhancing, creating and streamlining processes in order to implement leadership's goals and vision for the department.

What we're looking for…

You'll need to have:

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience in Commissions or Incentive Compensation Management.

• Experience managing a team.

Even better if you have one or more of the following:

• A Master's degree.

• Understanding and/or exposure to digital tools including SQL, Google Suite, Knime, and Tableau.

• Experience with Compensation, Billing, and Order Entry systems.

• Experience in MS Office, especially Excel, Access and PowerPoint.

• Broad range of skills within the finance discipline to effectively perform routine to complex assignments.

• Experience in improving quality, increasing productivity and exceeding customer expectations.

• Ability to provide leadership in a cross-functional, fast-paced environment, and to drive complex operational initiatives.

• Professional certification (e.g., CPA, CMA).

• Experience in a compensation-related field.

• Experience in the technology or telecommunications industry.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.