Sr Content Strategist

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

As part of Verizon’s Experience Design team, you’ll have the chance to impact one of the largest portfolios of business customers, supporting a high traffic of daily customer interactions across an omnichannel ecosystem and a growing business product portfolio. With global offices and hybrid work environments, the team is assembling the brightest designers, design strategists, and product managers to collaborate with cross-disciplinary teams, shaping the future of the customer experience. Your responsibilities include:

• Understanding the broader user’s journey within digital touchpoints, to define and create best practices for ensuring content is consistent, accessible, understandable, actionable, and engaging across touchpoints

• Executes content strategy for our digital channels, products and services, usually focused on a specific channel or domain.

• Develops strategies and recommendations for content positioning. Ensures that content is on-brand, consistent in terms of style, quality and tone of voice, and optimized for search.

• Evaluates content to assess the suitability and need for change, using information such as audience surveys and feedback.

• Evaluates the impact of target audience demographics, ratings data, community needs, and other factors on content and strategy.

• Thoroughly exploring, refining, and documenting proposed solutions.

• Actively exploring user context, and engaging in target user activities when possible.

• Participating in insight-gathering activities (informal or formal, primary or secondary) and creating design solutions that leverage user insights.

• Actively researching competitive products, industry trends, and topics.

• Staying updated on Verizon's business, strategy, and organizational structure.

• Effectively designing solutions within Verizon's business context and revenue model.

• Maintaining a working knowledge of UI standards for common platforms (iOS, Android, Web).

• Working within Verizon's front-end and back-end technology constraints and capabilities.

• Giving and receiving constructive feedback.

• Communicating the current project plan, goals, and expected outcomes.

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

As a Senior Content Strategist, you’ll play an important role in shaping content strategy and design for customer learn, sales, onboarding, service and support, experiences. You’ll be a strong advocate for intuitive information architecture, user-centered design principles, and consistency of voice & tone. Your work will span the entire design process from front-stage interactions with customers to backstage processes that support the creation and management of content (flow structure, support content IA and copy, conversational UI copy, taxonomies, modules , etc.)

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Four or more years of relevant work experience.

Even better if you have one or more of the following:

• Portfolio of professional work.

• Experience writing and designing for customer and rep-facing platforms.

• Experience with agile methodologies

• Contributed to multiple design programs or shipped products with a large user base.

• Contributed to overall product success.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.