Sr Analyst-Account Svcs

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

What we’re looking for...

You’ll need to have:

• Bachelor's degree or four or more years of work experience.

• Three or more years of relevant work experience.

Even better if you have one or more of the following:

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

DescriptionResponsible for providing account support for portfolio of clients, where the goal is to maintain revenue and add upsells and cross-sells where possible. While being a main point of contact and responsible for maintaining long-term relationships, tends to be more reactive to their clients needs, with some work being transactional.
* Answer customers' questions about products, prices, availability, product uses, and credit terms.
* Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
* Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
* Provides ongoing account support for clients.
* Recommend products to customers, based on customers' needs and interests.
* Provide project support under the guidance of the Lead PM for multiple medium-to-large projects.
* Serving as a point of contact for all service related matters to ensure customer satisfaction.
* Make recommendations that aid in the completion of projects within a product or functional area successfully.
* Leading efforts to escalate across internal groups to resolve issues impacting customer service.* Trouble ticket management, escalation, and resolution for non-managed local services.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.