Sourcing Manager Contact Centre

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

Verizon’s Strategic Sourcing organisation is seeking a dynamic professional to join our growing Sourcing organisation for our Indirect Sourcing category. You will be accountable for the overall relationship with global suppliers, with a key focus on defining and implementing optimal cost structures and contracting frameworks that enable our enterprise to deliver exceptional services to Verizon. Success in this position will require a proactive professional with strong analytical and negotiating skills, and a mix of strategic and tactical thinking. This is a critical role within a high-visibility, dynamic, high-performing team based in our Centre of Excellence in Limerick city.

• Negotiating commercial terms (new and amendments to existing agreements), including establishing new relationships with suppliers and service providers.

• Providing insight, strategies and tactics to attain the optimum line cost and best-in-class service across the portfolio of sub-categories and suppliers.

• Identify contract improvements, simplifications and optimization opportunities to drive better outcomes, including contracting frameworks.

• Formulating pricing recommendations designed to preserve/improve efficiency and service excellence. This may require financial analysis and/or business case development of alternative scenarios and recommendations to management, including creating concise decks/presentations for review with senior management.

• Relationship management, including resolving commercial issues which will require partnership with technical and finance organisations, including driving projects to completion.

• Leads various Cross Functional Teams (CFTs) to develop Verizon’s requirements and to reach consensus on commercial approach. This includes drafting necessary language to translate business needs into specific requirements for contract-related documents, e.g. Statements of Work (SOW), Letters of Authorization (LOAs), Requests for Proposals (RFPs), as applicable. This also includes leading the CFT to reach consensus, meet milestones and complete contracting by business partner required date.

• Earns the business partner’s respect and serves as a Trusted Advisor. Plans and proposes sourcing strategies that best support the business.

• Collaborates closely with key business partners to understand their priorities and challenges, assess their needs on an ongoing basis, and manage their expectations.

• Representing Verizon at industry forums, associations and events.

• Performing contract performance and administration, including contract spend, renewal and termination, ensuring close engagement with legal counsel, regulatory affairs, tax and commercial finance to create and amend contracts consistent with business principles.

• Preparation of deal memos and compliance documentation to ensure the smooth approval and execution of new contracts and amendments.

• Participation in, and development of materials for, Operational Reviews with senior executives in the business.

• Some travel may be required to support relationship management with suppliers.

• Support of other Sourcing related initiatives as required.

You’ll need to have:

• Bachelor's degree.

• Notable relevant and direct work experience in strategic sourcing, or related category and industry.

Even better if you have:

• Master’s degree, or equivalent advanced degree.

• Certified Professional in Supply Management (CPSM) or Certified Purchasing Manager (CPM) from the Institute of Supply Chain Management.

• Accounting or Finance experience, professional or academic.

• Project Management Professional (PMP) from the Project Management Institute.

• Lean Six Sigma experience.

• Strong business acumen.

• Strong analytical, verbal and written communication skills.

• Relevant work experience working in a large cross-functional culture.

• Comfort in working up and across the organisation – working with senior staff members and front line employees.

• Demonstrated competency in strategic thinking that results in new ideas that drive the business forward.

• Diversified experience with emphasis on negotiations / analysis and relationship management.

• Proven ability to influence decision makers.

• Demonstrated ability to multitask and be detail oriented with respect to ensuring deadlines are met.

• Proven record of performance and trusted professional credibility.

• Track record of handling extremely confidential information appropriately.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

37.5

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.