Senior Manager - Field Performance Management

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total Wireless & Verizon Prepaid: At the forefront, we have Total by Verizon and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total by Verizon is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research’s prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

What You’ll Be Doing:

The Senior Manager, Field Performance Management is part of a team responsible for managing successful delivery of high-priority initiatives for Straight Talk, Total Wireless, Verizon Prepaid, Simple Mobile, Walmart Family Mobile, and Tracfone in the Verizon Value CRO organization. This role requires 75% travel and direct retail experience is a must have. Strong prioritization, critical thinking, ability to identify obstacles, provide detailed reporting, and partner cross-functionally with stakeholders to devise actionable recommendations and improve performance are also a must. The Senior Manager, Field Performance Management will ensure that products and services are being sold in alignment with company standards and objectives.

This is a highly visible role that requires strong prioritization, critical thinking, and relationship-building skills as you will identify obstacles, provide detailed reporting and executive summaries, partner cross functionally with stakeholders to provide insightful/actionable recommendations, and devise action plans to improve execution at the frontline, and ultimately improve performance This role will partner closely and cross functionally with multiple Brand & Distribution leads as well as, Commercial/ implementation, Marketing, and Operations teams across the Value Organization to understand how all of the products and services in market work; by brand, by channel, by Agent/Retailer partner. This is critical so that they ensure execution of the parties responsible for selling our products & services and help to deliver on Value Organization objectives.

This role's purpose is to drive performance execution, and ensure feedback is gathered, analyzed, summarized and provided to appropriate stakeholders and leadership; and participate in action planning to fix gaps and drive improvement in the business.

Responsibilities:

• Develop and maintain store visit guidelines and checklist, by brand, by channel to ensure proper elements are being tracked and measured

• Visit stores for all brands, in all channels, within an assigned territory as well as travel to other markets as needed

• Manage execution of Channel Readiness workstreams in alignment with the blueprint for growth VVO strategy

• Builds strong internal relationships with Channel Distribution partners to provide actionable insights.

• Analyze and summarize data to highlight successes and areas of opportunities

• Deliver feedback to stakeholders in a digestible format

• Provide data driven recommendation for ways to improve frontline execution and participate in action planning sessions with stakeholders

• Contributes to development of operational objectives and principles to achieve goals

• Contributes to the creation of compelling and well-supported executive presentations to communicate status updates at senior leadership meetings and governance reviews

• Executes a formal post-mortem process with Action Plans to ensure key objectives are met for an iterative execution approach

What we're looking for:

You'll need to have:

• Bachelor's degree or four or more years of work experience

• Six or more years of relevant work experience

• Experience leading a team

• Willingness to travel up to 75% of the time

Even better if you have one or more of the following:

• An MBA, or an M.S. in a related field.

• Project Management Professional (PMP) certification, VLSS certification in Green Belt or Black Belt.

• Ability to work in a cross-functional team environment with changing and evolving roles and responsibilities.

• Experience working in a fast-paced, multi stakeholder environment and managing multiple priorities in a dynamic environment.

• Strong project management skills, multitasking is vital to success

• Proficiency in MS Office

• Ability to present and interact with all levels of management.

• Impeccable managerial skills and Excellent communication skills

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $105,000.00 and $194,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.