Senior Client Partner - Walmart

Job Description

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

When you join Verizon...

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total Wireless & Verizon Prepaid: At the forefront, we have Total Wireless and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total Wireless is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research’s prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

In this role, you'll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday)

What you'll be doing...

You'll provide critical support in driving sales and business growth for Verizon by working collaboratively with Walmart to implement key growth strategies for assigned brands. You will develop and execute strategic sales and merchandising plans, as well as recommend product or service enhancements to improve customer satisfaction and sales potential at Walmart. You will prioritize and manage multiple business initiatives, programs and responsibilities successfully, making sure to understand business issues and develop winning strategies. You will need to make critical, business impacting decisions by soliciting input from multiple stakeholders. You'll proactively share best practices, cultivate collaboration, and ensure Key Performance Indicators (KPIs) are being met in order to drive and execute results.

Responsibilities:

• Identify, develop, and implement strategic sales plans to achieve business growth for Verizon and Walmart.

• Increase gross adds, net gains and profitability while reducing churn.

• Drive assigned brand growth and improved customer experience initiatives at Walmart.

• Ensure expectations are being met, giving clear direction and holding internal partners accountable and responsible for execution of sales enabling programs.

• Monitor and evaluate Walmart sales performance for continuous improvement and analyze market factors for informed gap closure recommendations.

• Coordinate Joint Business Planning process with Walmart and internally.

• Analyze sales and subscriber data to formulate programs to promote sales.

• Prepare periodic reports and presentations that show performance, opportunities, and areas of proposed Walmart business growth.

• Develop, maintain, and present Walmart handset roadmaps by assigned brands.

• Manages all initiatives through an omni-channel approach.

What we're looking for...

You'll need to have:

• Bachelor’s degree or four or more years of work experience.

• Six or more years of relevant work experience.

• Willingness to travel up to 25% of the time.

Even better if you have one or more of the following:

• Experience working directly with Walmart or other retailers.

• Experience within the wireless industry.

• Account Management, Category Management or Business Development experience for CPG products.

• Experience managing competing priorities with tight deadlines in a dynamic work environment.

• Demonstrated interpersonal, communication and executive presentation skills.

• Financial acumen and experience in interpreting/analyzing sales results.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.