Senior Analyst - Payments

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

You'll be in a key role, supporting payment research, posting, and automation functions. Utilizing your drive and motivation, you’ll expand your experience and develop subject matter expertise in a variety of areas across the payments and AR operations organization. You will have the opportunity to increase your knowledge of payment technologies and solutions, along with working with customers and employees as part of a dynamic and challenging Finance organization.

• Act as primary lead for resolving customer escalations and payment issues.

• Serve as primary point of contact for processing non trade AR payments for various stakeholders throughout Verizon, including Accounting, Real Estate, Risk Management, Tax.

• Utilize various systems and subledgers to research payment postings, applications, and transfers to resolve customer AR and accounting/booking issues.

• Manage unapplied cash payments to ensure that payments are booked with accuracy and in a timely manner.

• Communicate across all lines of business and varying levels of management to secure posting instructions, and manage aging of unapplied cash.

• Reconcile cash and AR accounts.

• Implement process improvements and develop automations to reduce manual payment touches.

• Develop and document process changes to improve the quality and efficiency of payment operations.

• Serve as the primary liaison for external Verizon customers and stakeholders (CARE, Customer Financial Services, Payments) to reduce payment fallout through analysis of errors and improved cross functional processes.

• Identify ongoing best practices for process improvement opportunities.

• Work with internal and external customers to identify, report and resolve issues with payment processes.

• Interface and communicate with IT teams to ensure SLAs are met.

• Partner with the GTS teams to identify, design and implement enhancements in addition to driving separate issue resolution efforts.

• Be responsible for developing tools and/or analyses used to interpret large volumes of transactional or other forms of data.

• Serve as project lead, independently representing the team and managing projects associated with system migrations, acquisitions, sales, new vendor relationships, new payment methods.

What we’re looking for...

You're organized and detail oriented, work independently and are comfortable working with data. You possess good people skills, are inquisitive, and like to ensure all processes are working in the most effective manner possible. You demonstrate flexibility, initiative, and problem-solving skills. You’re effective at managing large quantities of data and are skilled in spreadsheet work in Excel and Google Sheets. You have a drive for automation, transformation, and process excellence.

You’ll need to have:

• Bachelor's degree or four or more years of work experience.

• Three or more years of relevant work experience.

• Experience utilizing query tools such as SQL.

Even better if you have one or more of the following:

• A degree in Finance, Accounting or Business.

• Advanced Excel skills.

• Understanding and/or working knowledge of Verizon billing and payment systems.

• Experience in the payment industry.

• Competent knowledge and experience with Microsoft Office products and financial system programs.

• Experience in the preparation of general ledger postings and account reconciliations.

• Experience in continuous improvement initiatives and root cause analysis.

• Knowledge of accounting systems and applications such as SAP, ReconNET, CPM/Essbase, Hyperion Financial Management, Blackline, SQL or relevant systems and applications.

• Experience in leading or participating in training and skills development initiatives as a subject matter expert.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.