Senior Analyst - Credit and Collections

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

We innovate constantly to help the biggest names in business work quicker and smarter and we apply the same vision and focus to the way we do business. You’ll be conducting moderately complex customer billing analysis and activities by researching and resolving large and small wholesale customer billing claims.

• Conducting moderately complex customer billing claims research, analysis and resolution.

• Processing billing adjustments.

• Working with internal sales, support and collections teams to ensure the timely resolution of outstanding issues.

• Ensuring individual and departmental claims resolution targets are met.

• Developing and documenting methods & procedures to ensure all processes are documented.

• Supporting project initiatives and recommending process enhancements and efficiencies.

What we’re looking for...

You are a well-organized, detail-oriented person who enjoys managing work efficiently to meet tight deadlines in a fast-paced environment. You’ll have strong analytical and problem-solving skills, but you’ll also have a customer service orientation and be a great communicator who can interact well with a diverse range of people.

You’ll need to have:

• Bachelor's degree or four or more years of work experience.

• Three or more years of relevant work experience.

• Experience in Microsoft Excel, Word, and Google Suite.
  

Even better if you have one or more of the following:

• Bachelor’s degree or higher in Accounting, Finance, or Business.

• Experience working in a call center environment.

• Ability to work independently and as a part of a team.

• Three or more years of Accounts Receivable experience.

• Prior commercial customer service, billing assurance or claims resolution experience.

• Strong written and oral communication skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.