Senior Analyst - Account Services

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

You will be a Verizon Project Management contact for key State and Local Government clients, interfacing at multiple levels to help to drive successful outcomes on large scale network implementations. You’ll bring together cross-functional teams across geographic regions to work together to implement service effectively and on time.

• Supporting high visibility strategic project & service implementation interfacing directly with customers & management
• Forging cross-functional partnerships to get the work done.
• Crafting detailed project plans and presenting business updates.
• Providing ongoing status and action reporting
• Identifying global resource requirements and pulling in the right people.
• Planning, anticipating issues, and adjusting to meet objectives.
• Developing, reviewing, and continuously improving processes.
• Driving the project and keeping team members on track.
• Helping to drive service excellence for the customer

· Scoping and or/ developing project plans for more complex intermediate projects that include resource, time and budget estimates for all project phases and milestones for Internal and external parties.

· Providing support to solve a wide range of complex issues / problems

· Providing general governance for intermediate projects or programs

· Responsible for satisfying customer expectations on ROI, product quality, functionality and timely delivery

· Coordinating transition of programs from development to implementation

· Implementing recommendations that aid in the successful completion of projects within a product or functional area

What we’re looking for...

You are a highly effective communicator and listen with both your eyes and ears. You have experience dealing professionally with key customers at frontline & management levels. You value diverse perspectives and seek out different points of view when trying to solve a complex problem. Obstacles are puzzles you’d like to solve. You are effective at managing external partners to get things done. You’re not afraid to speak your mind and know it’s better to call attention to something before it gets out of hand. You have a sense of urgency and deliver on-time, on-budget results. You keep the big picture in focus as you handle the details on the way to the finish line. You have experience in driving complex telecommunications implementation projects successfully. despite challenges & changes.

You’ll need to have:

• Bachelor's degree or four or more years of work experience.

• Three or more years of relevant work experience.

• Managed complex projects involving multiple work streams and stakeholders.

• Demonstrated Vendor management experience

• Strong demonstrated communications skills

• Experience in dealing with key customers at both front line & management levels

• Working ability with Microsoft Office applications (Excel, Powerpoint, Project, etc)

• Motivated and influenced teams to deliver outcomes and results.

• Demonstrated flexibility in handling situations and activities

Even better if you have one or more of the following:

• A degree
• Degree in project management.
• Experience in working with Federal customers at various levels
• Strong familiarity with Verizon tools, processes and products
• PMP Certification
• Exceptional organizational and time management skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Locations are flexible as well.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $67,000.00 and $124,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.