Program & Project Management- Senior Manager - Governance

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total Wireless & Verizon Prepaid: At the forefront, we have Total by Verizon and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total by Verizon is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research’s prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Where you’ll be working…

This hybrid role will have a defined work location that includes work from home and assigned office days (Tuesday, Wednesday, and Thursday weekly).

Join the team that connects people with quality experiences that give them the best value in wireless.

What You’ll Be Doing...

We are looking for a self-motivated, program & project strategic leader for the Channel Development team who is positioned to evolve short and long term governance strategy for VVO customer service channels. They will be responsible for challenging and re-engineering conventional business processes, policies, and ways of working that lead to large-scale transformational change. This person will work with stakeholders across the enterprise to design and execute key strategic initiatives that deliver efficiencies to reduce cost, drive revenue growth, and improve customer experience. They will align roadmaps, make recommendations and prioritize features to ensure annual plans support VCG financial targets.

• Owning the pen on the channel strategy, serving as the central point of contact for inputs critical to the narrative of the strategy.

• Articulating the overall outcomes expected and the roadmaps to deliver on those outcomes.

• Partnering with strategic planning and routing team to enable Blueprint for Growth.

• Driving upstream communications to highlight those initiatives with long-term strategic impacts that must be cared for in the broader plan.

• Reviewing intake projects for strategic alignment and orchestrate cross-functionally to ensure strategic linkage and achieve execution outcomes.

• Developing a single source of truth for stored information related to service procedures, policies, and standards.

• DRI for managing strategic forums for VVO, ensuring relevant content and progress against the organization’s strategic transformation.

• Converting data into meaningful storyboard presentations.

What we’re looking for…

You have a strategic mindset and enjoy leading large and complex team projects with minimal direct supervision. You have a knack for understanding and visualizing just the right way to share data and practical insights so that people can understand. Most importantly, you are able to create actionable recommendations and updates based on what you learn from the data.

You’ll need to have:

• Six or more years of relevant work experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience developing and delivering presentations in visual platforms such as Google Slides or PowerPoint.

• Willingness to travel up to 25% (including International travel).

Even better if you have one or more of the following:

• Master’s degree preferred.

• Experience designing, developing, and implementing methods and strategies to continually improve processes.

• Experience presenting and communicating to all levels of the business.

• Experience focusing on strategy, operational processes, and the customer experience.

• Demonstrated competency in strategic thinking that results in new ideas that drive the business toward an Omni-channel vision.

• Excellent executive presentation skills.

• Excellent verbal and written communication skills.

• Project management experience leading cross-functional teams in complex/matrix environments on time and within budget.

• Comfort working up and across the organization (i.e., working with senior staff members and front line employees).

• Experience and passion for developing employee skills and a focus on their learning and development.

• Experience guiding others that do not report to you, with proven facilitation, change management, and problem solving experience.

• Ability to drive results at all levels, regardless of reporting structures.

• Proven record of performance and trusted professional credibility.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $108,000.00 and $219,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.