Program & Project Management- Senior Manager

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

As a Senior Manager - Project & Program Management, you'll be taking care of the Strategy and Operation practice to drive global IT Delivery and Portfolio Business Operations for VZI CSG

The roles and responsibilities include -

• Designing and setting up process to govern and track Portfolio Budget/ Finance

• Reporting and tracking on portfolio KPIs with stakeholders(internal and external)

• Oversee the portfolio management( finance, FTE hiring, talent development ) and hold accountability with stakeholders on performance service levels

• Work towards process streamlining , bringing in new ideas to the table and creating a positive environment across each of the pillars.

• Manage a team of PMO professionals who work across all areas of operations.

• You will partner closely with HRBP, Sourcing, TAPFIN ,TAG and other business organizations to track, monitor and maintain the CSG Operations smoothly .

• Weekly reporting on health and performance parameters of the portfolio

• Strong focus on executing(planning and tracking), workforce strategy to achieve portfolio objectives

• Executive summary with portfolio Data analysis and insights for continuous improvement of team and delivery operations.

• Managing risks and dependencies to the project’s successful outcome

• Understanding how different projects interlink and overlap.

• Ensuring relevant standards, processes and regulations are upheld.

• Ensuring the PMO operations run smoothly and in a streamlined manner.

• Identify the industry best practices to help in positive transformation and growth of the portfolio

Where you'll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What you'll be doing…

• Defining/Refining Finance Model and Governance for key portfolio in Verizon consumer group including Budget/Resource Management and cost optimization.

• Facilitating/ Guiding the internal team on Headcount & Budget Finalization - Handling the complete Labor & Non Labor HC

• Creating Periodic reports rolled out on Variance analysis, Open positions and Change controls

• Facilitating Change control, Budget reduction & Expense reduction exercises

• Program managing contingent labor ramp up closely; ensuring alignment with budget and skills/technology

• Sourcing and proactively work on contract extensions and required approvals

• Collaborating with the budgeting team to analyze the budget availability and ensure all extensions are within the approved budget

• Developing and executing an integrated communication and engagement plan including messaging, activities, management and metrics

• Reporting on key metrics related to People, Process & Technology

You'll need to have:

• Bachelor's degree or six or more years of experience.

• Six or more years of relevant work experience

• Master’s degree in Business Administration

• Experience in implementing projects in a delivery approach

• Experience in program delivery on complex enterprise projects. Preferable exposure to multi-geographic set up

• Strong change champion and culture catalyst -organizing employee engagement meetings and events and listening to Voice Of Employee

• Expert in portfolio budget and finance management and tracking

• Experience in working in a matrix set up with cross-functional teams and leaders to manage program lifecycle.

• Experience in driving large scale transformation, capability to navigate through complexities of change.

• Knowledge of project management techniques and methods.

• Knowledge of productivity and program management tools/software-eg. Jira, Confluence / Clarity, G Suite, slack , etc.

Even better if you have one or more of the following:

• Program management/ ITIL certifications

• Program & Portfolio Management

• Change Management with strong communication skills

• Stakeholder Management

• Strong analytical skills , proactive risk management

• Leadership traits, involves- Adaptable, Strategic, Execution and Result focus, Purpose driven, self-initiatives to identify and solve for effectiveness and efficiency.

• Experience as an Agile Project Manager and Scrum Master.

• Certification- PMI/Prince2 Certification, PMBOK,Agile / Scrum Certification.

• If this role sounds like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.