Principle Engineer-Network Engineering

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...
VGS Network and Unified Communication organization seeks a self-motivated and forward-thinking engineer with a strong Telecommunication, Voice Network & Contact Center technical background to lead a team of senior network engineers and technologists re-defining and managing a large deployment of platforms supporting the VGI Global Network and Verizon Contact Center environment. Manage the contact center voice platforms, and provide strategic guidance for the stated architectures, implementation, integration, maintenance, and enhancements. You’ll have a pivotal role in the Contact Center Network supporting the GTS CIOs portfolios and key stakeholders seeking measurable outcomes for Verizon Contact Centers to support the implementation, administration & maintenance of our global Unified Communication Call Routing organization.

As a senior-level member of the technical staff, you will be interacting with system engineers, operations staff, vendor partners, and business partners to develop evolution strategies to keep the Contact Center Infrastructure efficient and relevant to emerging technologies. Proactive design initiatives, high-level communication skills, and developing next-generation solutions are key functions of the Contact Center team.

Additional responsibilities will also include:

• Work with Key vendors to install/Configure/Upgrade UCCE Controllers, CUIC, AW/HDS, Router, Logger, VRU, and Migrate Peripheral Gateways to the new UCCE environment.
• Created templates, and Reviewed Methods of Procedures, Low-Level Designs, Sent out business communications, created training documents and configuration standards
• Performed Finesse, CUIC, CUSP upgrades and Maintenance
• Daily maintenance and oversee operations of the Call Centre Infrastructure
• Modify and Maintain UC/UCCX/CVP/UCCE call flows for different customer-routing designs
• Migrate existing CUCM/Voice Gateways/ICM/CVP Infrastructure to new locations Data Centres: Configured Routers, Switches, Gatekeepers, Gateways, Managed CVP Servers, Nuance Speech Recognition Servers,, CVM VXML Servers and Studio & built Media Servers in redundant and fault tolerant Infrastructure
• Built/add SIP Trunks, CUCM/CUC/Analog gateways, Phone, User/device imports and Configured CER
• Performed VoIP CER/CUC/CUCM Base Configurations, Pre-Migration tasks including compatible IOS upgrades before UC upgrades
• Configure SME and CUCM cluster for call routing (PSTN inbound and outbound) to test telco SIP/PSTN Trunks
• Provide UCCE/UCCX/UC Health checks and operational support, Assist in troubleshooting UCCX/E/CUCM/CUC/CER, Gateways
• Review and approve MOPs, Assist OPS teams in developing process flow diagrams, monitoring tools alignment, planning engineering releases, address LLD standards
• Develop UC standards and processes for NQA teams
• Voice Maker, Checker, and Approver all managed IP telephony, PRI/SIP Infrastructure, Voice Gateways, CUCM, CUC, CER, UCCE/UCCX to support Confidential and robust networks
• Assist with pilot/prod rollouts of new SIP centralized Infrastructure running Cisco B2BUA/CUBE/SME/SBCs
• Closely working with the Backbone Voice Teams on Voice circuits, training, Code Caveats, and handling escalations
• Regularly interact with vendor teams to enhance voice standardization tools

Where you’ll be working…
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for…

You’ll need to have:

• Bachelor’s degree or ten or more years of relevant work experience.
• CCIE/CCDE certification - Valid CCIE certification in Collaboration, Contact Center, Voice Solutions, or other relevant tracks.

Even better if you have:

• A Masters degree
• Ten or more years of experience in designing, Implementing, and Supporting Avaya/Asterisk/CUCM/Voice Gateway/ICM/CVP Infrastructures for Enterprise environments.
• Strong Voice, VoIP, IP Telephony architectural design and engineering experience.
• Strong understanding of SIP, MGCP, SCCP & H.323 Signaling technologies
• Experience with Python, VXML, or Ansible/YANG scripting languages
• Experience with Cisco networking equipment
• Proven ability to manage complex multi-organizational projects.
• High motivation, self-starter approach, and demonstrable leadership skills.
• Ability to work independently and effectively under tight time constraints and deliver accurate results.
• Excellent verbal and written communication and interpersonal skills.
• Professional level network certification or higher.
• Understanding of QoS and call performance optimization functions.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.