Principal Engineer-Software Development

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

The Principal Engineer-Software Development will lead and maintain the store applications within the Value IT organization. This role involves developing and implementing new technical solutions, managing program progress, collaborating with cross-functional teams, and ensuring alignment with business goals. The ideal candidate will have a strong technical background, good understanding of cutting-edge technologies, experience in leading large-scale applications, and a proven ability to drive results.

• Provide technical expertise and solutions for complex projects across multiple distribution channels

• Drive Center of Excellence for Call Center and store applications, delivering end-to-end solutions for sales and service flows

• Utilize Conversational UI to build simplified common applications for stores and call centers.

• Oversee store channels for Exclusive Retail Store, Agent Retail, and National Retailers, collaborating with business partners to design and implement partner programs

• Build and maintain new Unified Sales & Service apps using the Northstar Architecture (NSA) tech stack

• Lead and deliver programs in a product-based Agile structure, championing Agile methodologies

• Maintain functional/technical requirements, analyze hardware/software features, and understand system architectures

• Manage vendor relationships to drive quality, reliability, and timely delivery

• Establish objectives, create roadmaps, and align with stakeholders to achieve organizational goals

• Lead emerging technology direction, facilitate decision-making, and drive integration with vendor products

• Drive DevOps implementation, including ideation, business case development, design, and delivery

• Partner with Global Delivery teams to create and optimize cross-channel experiences

• Deliver results within budget, time, quality, and strategic/tactical KPIs

• Document and comply with software quality, data security, and compliance processes

• Create proposals and present effectively to diverse audiences

• Analyze market and industry trends, identifying growth opportunities

• Recommend and implement customer experience process improvements

• Resolve customer complaints in a timely manner

• Derive actionable insights from customer feedback

What we're looking for...

You’ll need to have:

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training

• Bachelor's degree or four or more years of work experience

• Expertise in Java, J2EE, and React UI

• Experience in AWS and databases (ex:, Oracle, Cassandra, and/or NoSQL databases)

Even better if you have:

• Advanced experience in Software Development

• Expertise in Spring Boot

• Experience implementing AI solutions for call centers/distribution channels

• Experience in eCommerce and catalog management software

• Experience delivering large, complex software programs

• Strong interpersonal, presentation, and writing skills

• Solid understanding of technology selection, architecture, and full-stack implementation

• Strong analytical and problem-solving skills

• Strong leadership and influencing skills

• Results-oriented with a strong customer focus

• Experience in Design Thinking and Engineering Transformation (DevOps, Microservices, Cloud) ​

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.