Network Field Operations Engineer

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

Join Verizon as we continue to expand our industry-leading network to improve the ways people, businesses, and things connect. As a Network Operations Engineer, you will provide technical expertise on a critical role involving network transformation, network outages, service issues, network optimization, and maintenance. You will be responsible for providing support to keep things running smoothly and change the way that our customers live, work, and play. We are a 24x7 highly visible Operations environment that performs troubleshooting, configuration changes, drive issues to resolution, and related functions.

Responsibilities include, but are not limited to the following:

• Performing optimization, troubleshooting, and maintenance of network systems and applications to identify overall system availability and performance.

• Evaluating network coverage to find gaps, making recommendations to improve coverage, and helping to implement those recommendations.

• Performing triage, fault isolation, and remediation of network events.

• Generating, driving, and updating problem-tracking tickets via multiple systems and continuously improving business practices.

• Escalating issues to the appropriate internal/external engineer teams for resolution.

What we’re looking for...

Being the first one to encounter and solve a problem is enjoyable to you. You’re great at following an established process or procedure to complete tasks. Experience navigating and working well at all levels in a fast-paced, ever-changing network environment. You are dependable and enjoy supporting the rotational needs of a technical environment.

You’ll need to have:

• Associate’s degree or two or more years of work experience.

• Three or more years of relevant work experience.

• A valid driver's license.

• Willingness to travel up to 25% of the time.

• Willingness to work rotating shifts including weekends and holidays.

Even better if you have one or more of the following:

• A technical degree in Electronics, Telecommunications, Computer Science, Engineering, Business or a related discipline.

• Knowledge of telecommunications equipment and technologies like Telephony Switching, Data Communications and Network Routers.

• Computer support experience, including troubleshooting PC hardware and configurations.

• Vendor management experience.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.