Network Assurance Engineer

Job Description

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

Our customers are at the heart of our business and are one of our key strategies. Within the Global Customer Operations (GCO) business unit, we are trusted by our customers to deliver fantastic service, technology and innovation that will enable their business to thrive. Every person within the GCO has a responsibility to deliver and keep pushing the boundaries for our customers.

When a customer has a problem, you’ll be the one to help them out (even if it means getting a little creative), and if you can’t fix it, you’ll find someone who can. You’ll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience. The primary responsibilities associated with the position include providing technical support to customers who are experiencing problems with their network and mentoring less experienced colleagues.

This position is part of the Network Operations Support team in the Government Network and Security Service Assurance Center (GNSSA). It involves providing network support to Public Sector Customers. The primary role for this position is to offer network break/fix support at a Tier I level. Daily operations include addressing network incidents (ex. outages/complex routing issues/QoS/service degradation and latency) and ensuring the health of Verizon’s customers’ managed service networks. The position will interface with customer and internal Verizon organizations.

The GNSSA operates in an ISO certified environment. The engineer supporting the NOC will be measured on their ability to perform according to processes and procedures, responding to service requests, performing problem analysis and executing change management.

In this role you will be:

• Maintaining devices in customer networks.

• Documenting every interaction using one of many tool sets provided.

• Advocating for customers by escalating unresolved issues to the next level of support.

• Monitoring ticket queue and following up to ensure timely and satisfactory resolution to user requests/incidents within agreed Service Level Agreements (SLAs).

• Maintaining user, customer, and departmental confidentiality at all times.

Where you’ll be working…

In this hybrid role, you will have a define work location that includes work from home and assigned office days as set by the manager

What we’re looking for...

You exemplify values of integrity, accountability, respect, and excellence in all your work. You’re organized, detail oriented, team centric and have a keen sense of urgency in resolving problems, all while maintaining a focus on the customer at all times.

You'll need to have….

• Associate’s degree or two or more years of work experience

• Three or more years of relevant work experience.

• Experience with networking (e.g., routing, switching, and wireless technologies).

• Hands-on experience with IP networks in a NOC environment

• Experience with networking protocols (IP, MPLS, BGP, EIGRP, OSPF)

• Experience with Juniper or Cisco routers and switches

• Experience with IPv4

• Ability to work in 24x7 environments (including weekends, nights, and holidays as necessary).

• Must have, or be able to obtain and maintain, a government clearance at the Public Trust level

Even better if you also have…

• A degree in Information Technology (IT).

• Cisco certification (e.g., CCNA or JNCIA).

• Technical vendor certifications

• Experience in a service provider or a service desk environment.

• Understanding of ITIL methodology.

• Computer knowledge (ideally with ticketing software).

• Experience with ITIL and/or ISO 20000 operating environments

• Experience with IPv6

• The ability to qualify for a Secret government clearance

Why Verizon?

Verizon is committed to maintaining a Total Rewards package which is competitive, valued by our employees, and differentiates us as an Employer of Choice.

• We are a ‘pay for performance’ company and your contribution is rewarded through competitive salaries, performance-based incentives and an employee Stock Program. We create an opportunity for us all to share in the success of Verizon and the value we help to create through this broad-based discretionary equity award program.

• Your benefits are market competitive and delivered by some of the best providers.

• You are provided with a full spectrum of health and wellbeing resources, including a first in-class Employee Assistance Program, to empower you to make positive health decisions.

• We offer generous paid time off benefits to help you manage your work life balance and opportunities for flexible working arrangements*.

• You receive Corporate discounts to enjoy that Verizon has negotiated on your behalf.

• Verizon provides training and development for all levels, to help you enhance your skills and develop your career, from funding towards education assistance, award-winning training, online development tools and access to industry research.

• You will be able to take part in volunteering opportunities as part of our environmental, community and sustainability commitment.

Your benefits package will vary depending on the country in which you work.

*subject to business approval

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.