Managed Network Services ServiceNow, Senior Manager

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

The Tech Enablement Senior Manager for the Managed Network Services (MNS) team is responsible for the strategic development of the ServiceNow platform and integration with network technologies including SD-WAN/SD-LAN, AIOps, network performance monitoring and Verizon proprietary systems. This role will work closely with product management, Verizon IT, product engineering, and Network teams to ensure that our Managed Network Services products meet the needs of our customers and align with our overall business goals.

As a Tech Enablement Senior Manager, you will be an integral part of the Verizon Business Group’s Technology Solutions organization. You will influence the Managed Services technology stack, support systems, and tooling design to deliver great customer experiences. You will work closely with the Product Management team to define customer requirements for the streamlined Managed Network Services (MNS) offering. You will drive these requirements with IT and vendor organizations to deliver TSOM capabilities leveraging ServiceNow solutions.

• Developing and executing the product roadmap for Managed Network Services, including identifying new features, enhancements, and integrations.

• Collaborating with product management and marketing to align technical capabilities to the go-to-market strategies for Managed Network Services products.

• Working with customer success teams to ensure that Managed Network Services products are successfully deployed and adopted by our customers.

• Staying up-to-date on the latest trends and developments in the Managed Network Services market and identify opportunities for innovation.

• Conducting competitive analysis to identify and track the strengths and weaknesses of our competitors' products.

• Refining the MNS technology, platform, and tooling capabilities from an outside in approach to address customers’ business outcomes.

• Designing, configuring, and maintaining the TSOM module within the ServiceNow platform to meet the specific needs of our telecommunications operations.

• Customizing ServiceNow modules, forms, and workflows to automate service management processes and improve operational efficiency.

• Providing technical expertise and support for TSOM-related issues, troubleshooting problems, and implementing solutions in a timely manner.

• Developing and maintaining documentation, user guides, and training materials for TSOM processes and procedures.

• Keeping abreast of industry trends, best practices, and new technologies in telecommunications service management and ServiceNow platform capabilities.

What we’re looking for...

You’ll need to have...

• Bachelor’s degree or four or more years of work experience.

• Six or more years of relevant work experience.

• Six or more years of Product Management experience in building B2B advanced networking, SaaS or telecommunications products

• Deep data and analytic orientation for evidence-based decision making.

• Deep knowledge of industry leading Managed Service solutions and automation.

Even better if you have one or more of the following...

• ServiceNow certification(s) related to TSOM or IT Service Management (ITSM).

• Ability to conceptualize new, innovative applications/services and justify design, build, and/or buy decisions using solid ROI analysis.

• Experience with understanding consumer insights, market trend analysis, usability testing, A/B testing, rapid prototyping and analytics.

• Conducting system testing, performance tuning, and optimization to ensure optimal functionality and user experience.

• Experience working in a dynamic environment where diverse perspectives are respected and considered for creative solutions to difficult problems.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $119,000.00 and $241,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.