Lead Trainer - Training Delivery

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

As a Lead Trainer supporting the Partner Success Organization (PSO), you will be supporting customer experience training for our partner contact center sites within the PSO. You will lead, prepare, attend, and complete train-the-trainers and certifications which requires giving feedback and building action plans for PSO trainers. You will be responsible for delivering advanced customer service skills, products, and data, leadership, managerial initial training, and cross-functional training sessions. You are the key partner within the workgroup for continuous training improvement and program effectiveness.

• Maintaining key partnerships with various work groups for continuous training improvement and program effectiveness. Work directly with the training team, partner’s training team and HQ teams to maintain curriculum delivery standards.

• Responding to and providing best practices appropriately to address learner needs and providing recommendations to our Partner Success Organization (clarification, examples, feedback).

• Managing classrooms to provide a safe and productive learning environment.

• Partnering with vendor partner management which includes conducting training observations and providing feedback.

• Attending and leading site and project meetings.

• Evaluating the effectiveness of training conducted.

• Partnering with design teams on curriculum development and project support (curriculum review, certifications, UAT and revisions).

• Observing the classroom in person and virtually to ensure the environment is conducive to learning

• Balancing Co-Employment guidelines with our partners by delivering recommendations and suggestions based on observations to leadership

• Conducting Trainer and Lead Trainer observations to provide coaching and feedback to leadership and Design team

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience

• Four or more years of training experience

• Project/program management experience

• Four or more years of Verizon Training experience.

• Willingness to travel up to 50-75% of the time.

• Willingness to work on US-based hours.

Even better if you have one or more of the following:

• A Master’s degree

• Training leadership experience

• Experience leading Training and Lead Certifications

• Demonstrated ability to be flexible and adaptable to changing needs and circumstances

• Curriculum Design experience

• Supervisory experience

• Experience with Google Suite and Smartsheets

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.