Lead Experience Designer Shopping Journey

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

The Verizon Value Organization is Verizon’s portfolio of prepaid brands: Verizon Prepaid, Visible, Total By Verizon, Straight Talk, Tracfone and more – serving millions of customers through multiple channels. Our mission in the Value Organization is to build a better connected world through accessible, quality wireless for all.

This role is within the Value Digital/Customer Experience team where we create and improve digitally-led experiences for our customers, striving for reliable, simple, exceptional world-class journeys.

We are seeking a Lead Experience Designer to join our Shopping Journey team, where we are iteratively designing and developing best in class experiences for our customers. Join us to help set new standards in our category and make our customer shopping experience a reliable, simple, and exceptional experience.

What you’ll be doing:

• Interacting with business and IT partners on design goals, requirements, and implementation.

• Exploring and evaluating user needs to build compelling design concepts and experiences.

• Generating innovative ideas, solutions, and opportunities and finding ways to apply those ideas to enhance business results.

• Investigating problem statements and creative intelligence to tackle complicated use cases.

• Crafting solutions based on sound usability principles, research, and technical feasibility.

• Conducting user testing to gain insights and understand needs.

• Expressing solutions through design documents such as sitemaps, information architecture, user flows, storyboards, and wireframes.

• Partnering with the broader design team on research and integrating findings into design through an iterative process.

• Performing competitive audits and providing recommendations.

What we’re looking for:

You'll need to have:

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Cross-channel experience.

• Experience in Invision, Sketch, and Adobe CC.

Even better if you have one or more of the following:

• Master's degree with one or more years of relevant experience.

• Knowledge of layout composition, typography, color, and interaction design principles.

• Experience across consumer and business customer groups.

• Excellent communication and negotiation skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $127,000.00 and $236,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.