Lead Experience Designer for Value Managing Journey

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. If you’re fueled by purpose, and powered by persistence, explore a career with us.

The Verizon Value Organization is Verizon’s portfolio of prepaid brands: Verizon Prepaid, Visible, Total By Verizon, Straight Talk, Tracfone and more – serving millions of customers through multiple channels. Our mission in the Value Organization is to build a better connected world through accessible, quality wireless for all. This role is within the Value Digital/Customer Experience team, where we create and improve digitally-led experiences for our customers, striving for reliable, simple, exceptional world-class journeys.

We are seeking a Lead Experience Designer to join our Managing team, where we are iteratively designing and developing best in class experiences for our customers. Join us to help set new standards in our category and make our customer services management a truly reliable, simple and exceptional experience.

What you’ll be doing…

• Leading cross-disciplinary teams on complex design programs to deliver great experiences and business outcomes.

• Defining and aligning teams around a design vision and are accountable for solutions and quality across the whole customer journey.

• Leading the design process for multiple products, from concept to implementation. Providing creative and strategic direction to the design team, ensuring a coherent and compelling design experience across products.

• Planning and facilitating team activities for creative concepting, combined with hands on work, while planning overall approach in partnership with leaders.

• Guiding and mentoring junior designers, fostering a culture of creativity, collaboration, and continuous learning.

• Working closely with experience managers, engineers, and other stakeholders to ensure that design solutions align with business objectives, technical constraints, and user needs.

• Understanding the broader user's journey with a product, and defining and creating content that is accessible, understandable, actionable, and engaging across touchpoints to shape experiences that transform customers into advocates.

• Playing a role in evolving the design system by facilitating discussions about proposed updates and tradeoffs and participating in feedback opportunities.

• Establishing best practices for design in shared tools and software.

• Guiding exploration, refinement, and documentation to be comprehensive and thorough.

• Presenting design concepts and solutions to stakeholders, communicating rationale for design decisions, in business terms.

You’ll need to have:

• Bachelor’s degree or four or more years work experience.

• Six or more years of relevant work experience (product design).

Even better if you have one or more of the following:

• A degree in design or related field of study.

• Expertise in design tools such as Figma.

• Ability to work with stakeholders to understand detailed requirements and design complete user experiences that meet client needs and vision.

• Strong analytical and problem-solving skills, with the ability to think critically about user needs and business goals.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• A strong grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.

• Proven record of leading design projects

• A strong portfolio showcasing complex solutions for digital environments, customer retention, or services management.

• Experience with agile methodology and tools.

• Experience with Smart Sheets and/or Google Suite.

• Experience implementing best practices to design solutions, and a deep understanding of mobile-first and responsive design.

• Basic HTML5, CSS3, and JavaScript skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $127,000.00 and $236,000.00 based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.