Lead Experience Designer

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing…

As a Lead Experience Designer, you must have several years of experience in design, expert and generalist skills, and some experience leading cross-disciplinary teams on multiple, wide-ranging, and complex design programs or products focussed on Customer Service overarching Contact Center agent experiences. Your workload shifts to include more facilitation and process definition and actively collaborate with business, technical, and customer partners to ensure successful outcomes. You have the opportunity to learn skills for both Individual Contributor and Manager paths while developing a stronger design voice and point of view demonstrated through increased engagement at the studio level and within the design community.

• Leading a cross-disciplinary team in problem solving through facilitation of design activities combined with hands-on work while planning overall approach in partnership with leaders.

• Facilitating creative concepting, divergent and convergent group work.

• Judging solution quality and context appropriateness.

• Playing a role in evolving the design system by facilitating discussions around proposed updates and tradeoffs and participating in feedback opportunities.

• Upholding and maintaining attention to detail for your own work and project team.

• Identify opportunities to gather user insights.

• Collaborating with research teams to shape appropriate user insight gathering activities (informal or formal, primary or secondary).

• Communicating proposed solutions to stakeholders in business terms.

• Projecting confidence that compels people to follow and inspire the best from a team.

• Persuasively presenting overall design solutions and rationale to business partners and key stakeholders.

• Playing a lead role in mentoring new team members, with a focus on craft and process.

• Playing a lead role in mentoring interns.

• Advocating for the team and recommend approaches that allow designers to do work aligned with design goals and interests.

• Seeking opportunities to contribute thought leadership to the broader design community.

What we’re looking for:

You're a design leader who facilities and delivers innovative design solutions through collaboration with cross-functional teams and business partners. You're accountable for your growth as an individual practitioner and the growth of your peers. You're comfortable thinking on your feet and handling complexity. You communicate confidently, concisely and clearly. You're able to orchestrate multiple teams and stakeholders towards common goals.

You'll need to have:

• Bachelor’s degree or six or more years of work experience.

• Experience in leading consumer-facing design practice.

• Experience in digital design & user centric design overall.

Even better if you have:

• Bachelor’s or Master’s degree in Design

• Portfolio is all professional work

• Experience leading design work streams on multiple design programs or shipped products with a large user base

• Experience designing across a variety of platforms, audiences, and domains.

• Contribution to overall product success

• Demonstrated ability to navigate broader business, technical, and customer success factors and collaborate with colleagues in those areas

• Experience mentoring other designers.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.