German speaking Customer Success Administrator

Job Description

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing...

Customer Success Administrator (CSA) is a full-time individual contributor role within our Global Customer Success organisation. The Customer Success team is obsessed with guiding customers towards achieving their business objectives through value added interactions, expectation management and partnership with internal teams. The key objectives for Customer Success Administrator role are supporting front line Customer Success teams through effective contract, risk and renewal management in internal systems as well as an operational backup for business continuity.

Essential job functions:

• Support frontline Customer Success (CS) teams with processing customer requests related (but not limited) to contract and billing amendments (transfers, rewrites, renewals, credits etc), account level changes (name, address etc) and other.

• Interact with B2B customers for additional information related to tasks and projects assigned.

• Manage, analyse and validate the data in internal systems related to chur, renewals and revenue growth.

• Operational backup for internal after sales teams with readiness and commitment to step in when required to assure business continuity.

• Actively cooperate with related stakeholders and teams across the business.

• Advocate for customers internally by sharing their voice and feedback.

What we’re looking for...

An ideal candidate should have knowledge and/or experience in Customer Success of the IOT/Telematics/SaaS industry with a clear understanding of what drives customer experience, retention and growth, as well as strong willingness to develop further.

You’ll need to have:

• Bachelor's degree or one or more years of work experience.

• A business degree and/or experience and/or excellent understanding of business administration through contractual work and data management.

• Historical records and achievements considered as a great advantage.

• Fluent written and verbal communication in English and German is mandatory.

• Communicative verbal and written skills of other European language are an advantage.

• Execution excellence, great attention to details and analytical skills are mandatory.

• Excellent time management, organisational and prioritisation skills are mandatory.

• Previous experience working with SAP, Salesforce and Gainsight is an advantage.

• General understanding about IOT products and solutions.

• Structured “can-do” approach to open matters and tasks in a demanding environment.

• Methodical and conscientious documentation skills.

• Willingness to develop while identifying opportunities over self-reflection.

Even better if you have one or more of the following:

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.