Enterprise Sales Specialist - Advanced Collaboration & Contact Center

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

We help clients take full advantage of the technology that transforms their business to deliver better outcomes and performance. We are seeking a dynamic and results-driven Enterprise Sales Specialist focusing on selling advanced collaboration and contact center solutions to large enterprises. As a key member of our sales organization, you will be responsible for identifying, developing, and closing new business opportunities with enterprise clients. You will play a pivotal role in helping clients transform their calling, collaboration and customer service operations by offering them innovative technology solutions that improve efficiency, enhance customer experiences, deliver end to end security and drive growth. Additionally, you’ll collaborate with account teams and professional services to develop strategic plans, guiding clients on their technology strategies and project execution. Together, we deliver innovative solutions that connect people across the globe, and you’ll be a part of making that happen.

Key Responsibilities:

• Prospecting and Lead Generation: Identify and target large enterprise accounts, focusing on building relationships with key decision-makers (C-suite, IT, business line and operations leaders) in need of contact center and calling/collaboration transformation.

• Consultative Selling: Use a consultative sales approach to understand the customer’s business objectives, challenges, and requirements. Offer tailored solutions that improve customer experience, optimize operations, and drive business value.

• Solution Expertise: Become a subject matter expert on our customer experience, contact center, voice security and calling/collaboration solutions, including cloud-based platforms, AI-driven customer interactions, workforce optimization, omnichannel integration, and analytics.

• Sales Strategy Development: Work closely with internal stakeholders (sales teams, sales engineers, product teams, pricing/contract teams and professional services) to develop customized sales strategies for each client, aligning with their business needs and growth objectives.

• Pipeline Management: Manage the full sales cycle, from lead generation to contract negotiation and closing, ensuring that sales goals and revenue targets are met or exceeded.

• Market Research: Stay current with industry trends, competitive landscape, and emerging technologies in calling, voice security and contact center solutions, leveraging this knowledge to advise clients and differentiate our offerings.

• Customer Relationship Building: Establish and nurture long-term relationships with clients to position the company as a trusted advisor and preferred partner for future growth opportunities.

• Collaboration: Partner with marketing, product, and account teams to support the development of go-to-market strategies, sales collateral, and demand generation activities.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Four or more years of relevant work experience.

• Proven track record of success in enterprise sales, with experience in selling complex solutions to large enterprises (preferably in contact center or customer experience technology).

• Strong understanding of contact center technologies, including cloud platforms, AI, omnichannel solutions, and customer service software.

• Ability to effectively communicate and build relationships with senior-level executives, presenting both technical and business-focused value propositions.

• Exceptional consultative selling, negotiation, and closing skills.

• Experience in managing complex sales cycles and navigating large enterprise environments.

• Strong interpersonal and communication skills, with the ability to influence and lead conversations with clients.

• Ability to work collaboratively in a fast-paced, team-oriented environment.

Even better if you have:

• Experience with contact center technologies such as AWS Connect, Genesys, Cisco, or similar platforms.

• Sold strategic enterprise solutions encompassing IP Telephony (SIP), VolP/PBX, IP Consulting, Voice Security, Professional Services, or Outsourcing in a commissioned based environment.

• Bachelor’s degree in Business, Information Technology, or a related field.

This is a high-impact role offering the opportunity to influence the future of customer experience for some of the largest organizations in the world. If you’re passionate about technology and sales and if Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this mobile role, you'll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.