Distinguished Engineer- ServiceNow Tech Product Management

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

We are seeking an experienced and passionate Senior ServiceNow Design Subject Matter Expert to join our growing team. As a design authority, you will play a critical role in shaping and guiding the implementation of ServiceNow solutions across our organization. You will be responsible for understanding business needs and translating them into robust, scalable, and user-friendly ServiceNow designs. This is a highly visible role that requires strong technical expertise, excellent communication skills, and a collaborative approach.

Responsibilities will include:

• Design Leadership: Lead the design and architecture of ServiceNow solutions, encompassing various modules like ITSM, ITOM, TSM, TSOM, OMT, SPM, CSM, etc.

• Requirements Analysis: Collaborate closely with stakeholders to gather, analyze, and document business requirements, ensuring alignment with overall IT strategy.

• Solution Design: Develop comprehensive solution designs, including process flows, data models, user interfaces, and integrations with other systems.

• Development Guidance: Provide technical guidance and oversight to developers throughout the implementation process, ensuring adherence to best practices and design principles.

• Solution Validation: Validate developed solutions against design specifications and business requirements, conducting rigorous testing to ensure functionality and usability.

• Best Practices & Innovation: Champion ServiceNow best practices and stay abreast of the latest platform features and industry trends. Identify opportunities for innovation and process improvement.

• Documentation & Knowledge Sharing: Create and maintain comprehensive design documentation. Actively contribute to knowledge sharing initiatives within the team and across the organization.

What we’re looking for...

This role offers a challenging and rewarding opportunity to make a significant impact on our Managed Services ecosystem. If you are a passionate and results-oriented individual with a strong design background, we encourage you to apply!

You’ll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant work experience.

• Six or more years of hands-on experience with ServiceNow implementations, with a strong focus on design and architecture.

• Deep understanding of ServiceNow platform architecture, modules (ITSM, ITOM, TSM, TSOM, OMT, SPM, CSM, etc.), scripting, integrations, and best practices.

• Ability to translate complex business requirements into elegant and user-friendly ServiceNow solutions.

• Ability to collaborate effectively with technical and non-technical stakeholders.

Even better if you have one or more of the following:

• A degree in a technical field.

• Excellent communication skills, both written and verbal.

• ServiceNow Certified System Administrator (CSA) required. Advanced certifications like ServiceNow Certified Implementation Specialist (CIS) in relevant modules

• Strong analytical and problem-solving skills, with a proactive and solution-oriented mindset.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.