Deal Assurance Strategy-Sr Mgr

Job Description

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you'll be doing:

The Deal Assurance Strategist will have ownership of multiple programs throughout the opportunity lifecycle. This ownership consists of the pre-signature Deal Readiness, and post-signature Implementation Assurance activities (where an opportunity qualifies) for complex custom solution opportunities.. This role will lead discussions around systematic on-boarding efficiencies, strategies, and quoting abilities to help ensure that these custom opportunities are systematically supportable upon signature/sale, and lead the ordering activity for these opportunities by collaborating with the Customer and internal VZ support teams during program implementation. This role will create, document and communicate new or established processes or strategies and work with the broader Custom Solutions and Technology Solutions teams in creating repeatable custom solutions for future sale. The candidate must have a deep understanding of the presales flow and associated processes required to drive a customer solution to operational readiness upon contract signature and lead the post-signature ordering activity for the solution. This position will assess the operational supportability of a deal within our systems, identify areas of risk to be evaluated and mitigated, and lead, execute, and coordinate the post-signature ordering activities for these deals . This position becomes critical to the success factors of establishing a clean ordering process flow that can be taken into the ordering and provisioning space resulting in a positive customer experience. This position demands leadership skills, cross functional collaboration, and project and process management skills. This position will own and advise account teams of the Current Platform and legacy product requirements to ensure a comprehensive and sustainable program providing real business value.

Responsibilities will include:

• Leading the Deal Quoting Strategy, defining and managing the quoting and contracting timelines from deal kick off to customer submission. Helping drive buy-in and escalating where needed to the various stakeholders involved in the opportunity-->contract process.

• Hosting and leading Deal Readiness calls inclusive of all relevant teams required to finalize a solution

• Ensuring all proper approvals obtained from relative groups such as, tax and regulatory, as required by local and/or central billing requirements for both network and CPE elements.

• Leading special project initiatives leveraging the Custom Solutions Deal Assurance organization experience to drive an enhanced customer experience.

• Jointly responsible to ensuring presales process flows are completed and deals are operationally ready for implementation

• Leading escalations among various departments like PCM, GL, credit, IT, etc.

• Implementing KPIs for each deal, tracking and report performance against KPIs and driving reporting metrics designed to monitor progress for project scope

• Collaborating with Bid Management team ensuring RFP response deadlines are met with accuracy on pricing the solution

• Directing quoting centers upon defined solution and drive accurate quoting requirements implemented into relevant quoting tools and drive final pricing outcome for RFP responses

• Establishing repeatable solutions and/or processes used to complete a project.

• Owning and troubleshoot any issues arising out of quoting process with appropriate groups

• Aligning with project management teams on post signature activities to ensure a proper handoff to Quick Start or lead and manage post signature order creation and submission activities in close collaboration with our customers and partnering project management team(s)"

• Providing feedback and participate in solving for custom solution opportunities and bringing them into a position where they may be offered for future deals

What we are looking for:

You'll need to have:

• Bachelor’s degree or four or more years of work experience.

• Four or more years of relevant work experience.

• Understanding of VES products and solutions including but not limited to: Private IP, EVPL, EPL, VPLS, SDWan, VNS, PWG, Wave, Secure Gateway, VoIP solutions, Managed Services, Cloud services, Security,

• Vast awareness of the telecom market (i.e. Competition, trends, etc.)

• Expertise in all departments involved in processing a quote/order

• Understanding CPE elements required for solution including device types, licenses, etc

• Expertise in Verizon’s Managed Services and capabilities

• Understanding wireless service components and capabilities

• Experience leading projects or work initiatives

• Customer engagement or collaboration experience.

Even better if you have one or more of the following:

• A degree.

• Experience in working with others or developing and responding to RFPs, interviewing prospective business partners and service providers, performing scope reviews, participating in contracts negotiations, and coordinating field work through successful project completion.

• Three or more years of project management experience with review and delivery of complex technology solutions.

• Experience in working with cross functional teams to include potential or current customers.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $108,000.00 and $200,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.