Customer Sales and Service Representative

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing…

Our innovative solutions are constantly pushing the boundaries to impact the way people live, work, and play. So, it’s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You’ll be at the heart of our customer service operations as you deliver first-class customer service in every interaction. In a fast-paced call center, you’ll be solving customer issues and acting as a salesperson, product guru, billing expert, and more. You’ll be the one on the front line to help us solve our customers’ challenges---and deliver on our promise of superior customer service.

Your responsibilities will include, but are not limited to:

• Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Verizon products and services.

• Identifying customer needs and proactively offering our products and services.

• Contacting customers by phone or in writing concerning past due payments.

• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.

• Verifying service order accuracy and completeness and making corrections/changes, as needed.

• Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.

What we’re looking for…

You’ll have a dedication to customer service excellence with amazing communication skills and a positive, professional attitude. You’ll thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world.

Even better if you have:

• Related Associate Degree or 2+ years’ relevant experience.

• Customer Service call center experience.

• Previous collections experience.

• Experience with selling products and services.

• Customer service skills.

• Demonstrated ability to communicate with detail and precision.

You must live within 75 mi​les of the current reporting loc​ation for life of contract. We reserve the right to request your attendance at the office location for team huddles, meetings , etc​.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

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Where you’ll be working

In this remote role, you'll work from home with occasional in-person trainings and meetings.

Scheduled Weekly Hours

35

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance and tuition assistance, we’ve got you covered with our award-winning total rewards package.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $648.50 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.