Consultant-Business Intelligence

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

Job/Org Summary:

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their

day-to-day lives, connecting them to what matters most. By joining our team, you will play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We are not just in the business of technology; We are in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let’s us delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously

organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total by Verizon & Verizon Prepaid: At the forefront, we have Total by Verizon and Verizon Prepaid, our flagship brands available at Verizon-owned stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total by Verizon is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research’s prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

Responsibilities:

• Preparing and supporting the delivery of advanced-analytics and reporting presentations (incl. predictive churn modeling, etc.) to Senior Management and engage with senior-level staff under guidance.

• Supporting the management of incoming reporting & analytics demand by helping to understand business use cases/initiatives, translating business needs into reporting & analytics requirements, and identifying approved provisioning points for data.

• Overseeing channel reporting for sales, base management, and customer service teams to improve channel performance.

• Participating as a thought partner in defining sections of the enterprise reporting & analytics strategy and assist in developing the corresponding roadmap

• Developing data subject matter expertise.

• Defining and standardizing Value KPIs.

• Leveraging data layer to deliver reporting & insights and perform advanced analytics.

• Partnering closely with Data Structure & Governance teams within VGS.

What you’ll be doing:

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Four or more years of relevant work experience.

• Four or more years or sales and/or service-related experience with large, diverse teams.

• Knowledge of financial modeling to forecast, justify and evaluate the impact of our efforts.

• Working experience with quota/target allocation and compensation/incentive programs.

• Accomplishments in process improvement, process design.

• Operational experience with large scale projects.

• Knowledge and understanding of industry trends and key business drivers.

• Strong logic, quantitative and analytical skills; deductive reasoning and problem-solving skills

• Experience in all Microsoft Office/Google Suite applications and business intelligence/ visualization software (e.g. Tableau, Alteryx, Qlik, or Looker).

• Experience in data analysis skills and experience, including extracting and processing data/information using Excel/Google Sheets, SQL, and/or other advanced data analysis and manipulation tools and resources.

• Ability to synthesize information from a variety of sources and translate into effective and actionable information.

• Ability to lead within sphere of influence, motivate others, resolve roadblocks, and escalate effectively.

• Ability to meet tight deadlines and have a strong customer focus.

• Ability to multitask, prioritize, and collaborate effectively both within one’s own team and across other Verizon Value divisions.

Even better if you have one or more of the following:

• Master’s degree.

• Broad working knowledge of multiple functions within the business.

• Track record of handling extremely confidential information appropriately.

• Comfort in presenting outcomes of analytic solutions in a format easily understood by technical and non-technical audiences.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.