Business Intelligence Manager

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you'll be doing…

Your mission will be to help us properly mine data and support key insight propagation that informs decision making across Verizon Consumer Group. You’ll be analyzing data and creating data visualizations that drive business action. Working across the company, you’ll use your analytical and visualization expertise to identify trends, issues, and opportunities, all with the goal of improving the customer experience and finding ways to make our business even better.

Responsibilities include:

• Supporting data analytics for the Market Consumer Operations team, working to organize data and present it in a manner that is easily interpreted and can be actioned.

• Working with multiple sources of data and identifying the best way to connect data sets.

• Crafting results presentations and regular communications for senior management that provide key business insights.

• Customizing each presentation specific to audiences based on background and knowledge of data presented.

• Mining customer journey and lead data to highlight performance and opportunities for improvement.

• Turning data into logical information for reporting, dashboarding, and visualization.

What we're looking for…

You are good with numbers, and you love to dig into data to find the story. Crafting reports and spreadsheets is a fun afternoon for you. You appreciate design and have a keen eye for detail. You understand the importance of accuracy in data analytics and reporting. You are a self-starter and a multitasker who can work independently under tight timelines. You want to make an impact by providing the data that will help improve the experience of our customers. You are well spoken and can articulate findings to a wide variety of stakeholders. You are comfortable working in ambiguity and are open to the unique challenges of working in a fast-paced consumer environment.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant work experience.

• Experience in an analytical/statistical focused position, ideally related to media, marketing and demand generation.

• Experience providing recommendations to stakeholders, partners, and business leadership within a matrixed organization.

• Data visualization experience, building visually appealing and compelling presentations.

• Experience with Adobe Analytics, Google Analytics.

• Experience with Excel, PowerPoint, Google Sheets, Google Slides.

• Willingness to work weekend and after hour support as necessary.

Even better if you have one or more of the following:

• Advanced business degree.

• Demonstrated ability to define key business KPIs and establish performance measurement frameworks.

• Consulting, market research, or ad agency experience.

• Experience with SQL.

• Project management experience.

• Experience with Tableau, ThoughtSpot, Salesforce, Invoca.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $97,000.00 and $180,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.