Associate Director, Training Delivery

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

You will lead an international training delivery team responsible for supporting our Customer Success teams in the Verizon Consumer Group, with a focus on the Partner Success Organization (PSO). You will partner with business leaders to identify learning needs to drive business and individual performance. You will need to Understand business strengths, opportunities, and objectives to determine the learning strategies that support short-term and strategic workforce plans. You will also manage programs and learning approaches that align with our business needs and be highly effective and in tune with our culture.

Responsibilities:

• Working with business leaders to prioritize training requests and define & communicate training strategy including but not limited to New Hire, embedded base, systems, product/services, and operations.

• Recommending, adapting, and implementing learning and performance support solutions to drive Key Performance Indicators for the channels supported

• Partnering through extensive interaction with other functional departments especially HR and other L&D functions to drive increased employee capabilities and Key Performance Indicators.

• Conducting site visits to assess learning results and develop improvements in training/learning solutions as well as Trainer skills.

• Providing results and feedback to upper management and other internal customers, and providing feedback on participant test scores, overall skill level, and areas of opportunity.

• Being held accountable for achieving training team productivity objectives including platform, observations, survey scores, project management, reporting & analysis, and professional development.

• Providing feedback to curriculum development teams on ways to modify new and existing curricula based on participant feedback, observation of participant performance, and skill gaps.

• Seeking innovative solutions and alternative delivery methods and partners with vendors as needed to address needs.

• Focusing on impact and transforms learning by improving speed to competence, architecting for learning effectiveness/business results and engaging the learner

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or eight or more years of work experience.

• Eight or more years of relevant work experience.

• Leadership experience.

• Prior project management experience.

• Training Delivery experience.

• Willingness to travel 50% - 75% of the time including international travel.

• Willingness to work on flexible US-based hours.

Even better if you have one or more of the following:

• Five or more years Verizon industry experience.

• Formal project management experience, including responsibility for multiple, large scale projects with aggressive timelines.

• Proven leadership of virtual teams including successful hiring/staffing, performance management, coaching, team development, career development

• Practical understanding of adult learning theory and principles

• Experience working with training measurement and ROI; tying effectiveness directly back to business indicators and results

• Excellent time management and organizational skills

• Proven interpersonal skills and ability to work with and on cross-functional teams (within and across business units and departments)

• Ability to think innovatively and creatively combined with willingness to trial new and innovative learning approaches.

• Ability to deal with ambiguity and change

• Strong analytic, problem solving, and decision-making skills

• Budget & vendor management skills

• Strong presentation skills (verbal and written)

• Experience with various virtual training platforms preferred.

• Experience with VZLearn administration and support preferred.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.