Associate Director Total Wireless Client Management

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

When you join Verizon...

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total Wireless & Verizon Prepaid: At the forefront, we have Total Wireless and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total Wireless is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stands as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research’s prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

Join the team that connects people with quality experiences that give them the best value in wireless.

What you'll be doing...

As an Associate Director within the Total Wireless Exclusive Retail team, a part of the VCG Value Organization, you will be responsible for leading the overall HQ Direct Retail Partner Strategy. You’ll provide critical support in driving sales and business growth for our Total Wireless Channel Partners while building relationships with multiple Indirect leaders and accounts and cater to their specific needs. Your team of Sr. Client Partners will be responsible for prioritizing and managing 15 accounts, multiple programs and responsibilities successfully, making sure to understand business issues and develop winning solution strategies. You will need to make critical, business impacting decisions. You’ll proactively share best practices, cultivate collaboration, ensure results and Key Performance Indicators (KPIs) are being met in order to drive and execute results with other key responsibilities to include:

• Lead overall strategy and execution within the Total Wireless Exclusive Retail Channel, driving sales improvement and growing Verizon share of activations (both mobility and home).

• Improve customer experience, aligning Agent channel to Verizon Value initiatives.

• Increase profitability for Verizon and the Agents by driving KPIs through sales execution, focus on revenue generating products and services.

• Interact with partner senior-level management to develop sales goals and growth initiatives.

• Coordinate internal cross-functional teams to accomplish desired business objectives.

• Support, coordinate, and partner with field sales teams to implement national and local objectives.

• Negotiation with partners to achieve desired strategies and tactics.

• Contract Negotiations.

• Device Lineup & Transitions, Inventory Forecasting and Quarterly business reviews with accounts.

• Foster and implement programs to enhance customer experience and reduce Verizon costs.

• Employee and Personal Development.

In this role, you'll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday)

What we're looking for...

You are an effective and inspiring leader, able to engage and motivate a team to deliver outstanding performance. You are an expert with demonstrated abilities to create and leverage new elements of an agent program that drive meaningful performance improvements. You enjoy working in a dynamic environment, and you have the ability to balance competing demands and priorities. You have the business acumen and executive presence to establish credibility with leadership, and you effectively balance the needs of all involved.

You'll need to have:

• Eight or more years of relevant experience required, demostrated through one or a combination of work and/or military experience, or specialized training.

• Experience with indirect channel, channel management and/or retail channel.

• Project Management experience.

• Experience leading a team.

• Willingness to travel, approximately up to 50%.

Even better if you have one or more of the following:

• An MBA, or an M.S. in related fields.

• Two or more years of Indirect channel experience.

• Exceptional PP/Google Slide creation for executive presentations.

• Understanding of organizational objectives, functions, and motivations.

• Understanding of key financial concepts relevant to Verizon business performance.

• Demonstrate ability to work with, understand, and manage analytics data and reporting tools.

• Project management experience.

• Strong relationship management skills.

• The ability to solve complex problems creatively.

• Ability to prioritize and execute effectively.

• Strong interpersonal communication and collaboration skills.

• 5+ years managing teams.

• Proven management experience with the ability to lead and motivate teams.

• Proven interpersonal, verbal and written skills to executive leadership.

• Ability to work under pressure on multiple assignments with strong attention to detail.

• Strategic planning capability.

• Strong organizational and project management skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.