Associate Director - Network Performance

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

You will lead and manage a highly motivated and successful team of manufacturing engineers. You will be responsible for ensuring that products manufactured by OEMs meet quality standards throughout the product and launch process. This role will oversee product launch activities in the factory, line qualifications, and collaborating with cross functional teams to drive continuous improvement in manufacturing processes incorporating findings from field performance and Clean & Screen operations.

• Collaborate with internal teams (Industrial Design, Device Marketing, Sourcing, Supply Chain NPI etc) and external OEM partners to ensure alignment on quality objectives and timelines.

• Drive supplier assessment for new supplier selection and manufacturing readiness assessments and verification processes for product launches.

• Oversee the qualification of production lines for new and existing products to ensure that all manufacturing processes comply with quality standards. Conduct line audits and validations to confirm that manufacturing lines are capable of mass production with consistent high quality.

• Establish quality control plans with OEM partners, ensuring consistency and compliance with specifications.

• Implement risk management strategies to proactively identify and mitigate potential quality issues.

• Work with OEMs to resolve any quality issues during production and ensure corrective actions are taken.

• Provide support and guidance to OEMs in areas such as process improvement, quality control, and troubleshooting.

• Track and report quality trends, utilizing data to drive improvements and ensure that lessons learned are applied to future products.

What we’re looking for...

You'll need to have:

• Bachelor’s degree or eight or more years of work experience.

• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Strong understanding of manufacturing processes, quality management systems (QMS), and industry standards such as ISO, IATF 16949, or similar.

• Experience with product launch phases, including initial production runs (IPRs) and validation processes.

• Proven ability to manage cross-functional teams and drive quality improvements in a fast-paced environment.

• Excellent problem-solving, communication, and project management skills.

• Ability to work effectively with OEMs, suppliers, and internal teams to resolve complex quality issues.

• Familiarity with data analysis tools, quality tools (e.g., SPC, FMEA, CAPA), and ERP systems.

Even better if you have one or more of the following:

• Ability to adapt to changes – openness to different viewpoints and ability to learn new skills and concepts as our network transforms.

• Coaching, feedback and teamwork skills.

• Experience working in an environment with employees represented by a collective bargaining agreement.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.