Application Support Consultant

Job Description

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing...

As an Application Support Consultant for Global Sourcing, Supply Chain and Sustainability, you are responsible for fallout error support, correction and reconciliation. You identify and document trends in error fallout that lead to a successful resolution thereby reducing or eliminating the fallout cause. This includes metrics tracking, logging and tracking defects to resolution, metrics gathering and presentation. You partner with the Quality/Test management team to ensure sufficient knowledge transfer, documentation and training for the production support team on new functionality or tools in advance of the support transition. This includes formal sign-off between the teams to transfer support to the BAU environment. You will work with end-users to answer questions and help resolve first-level issues on technology matters. You will partner with IT when additional assistance is needed to resolve technology issues tied to functionality and / or interfaces.

You will be responsible for:

• Understand operational business processes and opportunities across Global Sourcing, Supply Chain and Sustainability

• Work on fallout error support, correction and reconciliation

• Identify, own, and drive defect resolution tied to end-user issues or error fallout

• Receipt of knowledge transfer, documentation and training from the Quality/Test team on defect fixes, new enhancement or new technology tools in advance of transition to steady-state support

• Create and deliver training to end-users as needed

What we’re looking for...

• Bachelor’s degree or relevant work experience

• Relevant work experience within a similar role

• Experience in SAP application suites (S4 HANA, Ariba, IBP, CAR, MDG)

• Experience in participating on cross functional teams with understanding of how business and technical requirements interweave to create product solutions

• Ability to manage and balance business and technical requirements

• Experience in communicating (written and spoken) highly technical, multi-faceted solutions to business partners / end-users in a simple, understandable manner

• Experience in troubleshooting and analyzing issues

• Organized with an ability to manage competing priorities

• Experience using Google G-Suite Applications and Microsoft Office Applications

Even better if you have one or more of the following:

• Master’s degree

• Good team player, well organized and self-starter

• Ability to work independently and within a team in a fast-paced environment

• Strong interpersonal communication skills with ability to multitask

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

37.5

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.