Analyst - Credit and Collections

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

• Take ownership of Public Sector customers who require research and analysis to resolve billing and payment issues.

• Ensure receivable targets are being met.

• Prioritize receivable base, which includes Verizon’s Public Sector customers, to ensure most impactful items have focus.

• Identify, drive, and manage risk assessment for the base of accounts.

• Work directly with appropriate levels of Sales, Service, and Customer organizations, to guarantee cash flow for Verizon.

• Lead conference calls with customers and internal contacts to obtain receivable resolution commitments and strategies.

• Drive resolution of customer issues, including process issues, disputes, and invoicing, to facilitate customer payment of undisputed balances.

• Communicate receivables results, and individual customer action plans to your Supervisor, Assoc. Director and executive levels.

What we’re looking for...

• Associate’s degree or one or more years of work experience.

• One or more years relevant work experience.

• Experience with Microsoft Office and Google Suite applications.

You’ll need to have:

• Bachelor's degree or one or more years of work experience.

• Two or more years of experience in business to business collections.

Even better if you have one or more of the following:

• Communication and organizational skills and the proven ability to focus on the details.

• Ability to lead small, cross-functional, teams to accomplish goals.

• Strong analytical and proven problem solving skills.

• Experience in receivables management and improvement.

• Knowledge of Public Sector accounts.

• Knowledge of Credit and Collections.

• Experience with Verizon collections systems.

• Experience with managing commitments and deadlines.

• Experience working with internal and external entities successfully and diplomatically.

• Ability to thrive in a dynamic environment and meet deadlines.

• If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

• Additional Job Description

• Credit & Collections Analysts conduct moderately complex customer billing analysis and activities by researching and resolving large and small customer billing claims.

• * Conducting moderately complex customer billing collections and/or claims research, analysis and resolution.

• Developing and documenting methods and procedures to ensure all processes are documented.

• Ensuring individual and departmental claims resolution targets are met.

• Processing billing adjustments.

• Working with internal sales/support teams to ensure the timely resolution of outstanding customer collection and claims issues.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.