Account Services - Senior Project Manager

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

We seek a highly organized and results-driven Project Manager to lead, coordinate and execute complex projects across our State and Local Government teams. The Sr. Project Manager will play a critical role in managing and executing strategic initiatives, optimizing workflows, and ensuring seamless alignment between multiple internal and external teams. This role requires experience in project management within a large-scale customer portfolio focusing on meeting key performance metrics, enhancing operational efficiencies, and driving successful outcomes.

· Providing governance to multiple work groups and project towers

· Overseeing highly complex programs

· Serving as the primary executive point of contact to customers

· Leading business critical projects to successful completion across multiple custom product towers and functional areas

· Communicating & translating functional/operational goals into team goals

· Providing executive governance of complex customer transition programs from development to Implementation

· Responsible for satisfying customer expectations on ROI, product quality and timely delivery

· Leading, integrating and managing cross-functional projects.

· Developing comprehensive project plans, including objectives, timelines, resources, and key milestones.

· Coordinating with stakeholders to ensure projects are completed on time, within scope, and budget.

· Partnering with leadership to align project goals with business objectives, ensuring strategic alignment across all teams.

· Identifying and implementing process improvements that enhance operational efficiencies and drive growth.

· Serving as the primary liaison between the client, internal teams, external stakeholders, and senior leadership, ensuring transparent communication and collaboration.

· Providing regular project updates, performance reports, and insights to leadership to guide data-driven decision-making.

· Identifying project risks and develop mitigation strategies to proactively address potential issues.

· Resolving complex project-related challenges and employ problem-solving skills and cross-functional coordination to overcome obstacles.

· Monitoring and reporting on project performance using KPIs to assess impact and identify areas for improvement

• What we’re looking for...

You think creatively to solve problems and you like to gather information from lots of people and sources to get different ideas. You seek data to identify trends and to gain insights. You take pride in making an impact—especially on customers. You understand customer service and know that customer happiness is king. You thrive on building and shaping new processes to bring about efficiency. You share your ideas effectively and flex your delivery and the content to meet the needs of different audiences. People trust you and come to you for advice and your expertise.

You’ll need to have:

• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Demonstrated experience in partnering with strategic sales channels, consumer sales, marketing, and operations.

• Demonstrated experience in establishing and cultivating cross-functional partnerships. Experience managing large complex projects involving multiple work streams and stakeholders.

Even better if you have one or more of the following:

• A degree

• PMP or similar certification

• Proven ability to create effective short- and long-term operational strategies.

• Exceptional skills in creating executive-level presentations.

• Ability to work under pressure on multiple projects simultaneously while meeting deadlines.

• Expert in communications - verbal and written.

• Strategic and analytical ability; skilled at collecting and analyzing data to make appropriate process/business decisions/recommendations.

• Self-starter who learns and adapts quickly to new systems, software and hardware.

• Excellent organization and time-management skills.

• Demonstrated ability to deal with conflict and bring about resolution.

• Ability to think strategically and analytically.

• Proven ability to interact with all levels of management

• Strong management skills with experience managing remote teams.

• Ability to organize around a problem and engage various teams to solve the challenge.

• Prior experience with developing executive-level deliverables (VP/SVP level).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $116,000.00 and $215,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.