Country Manager

Job Description

THE GOAL

Lead and build on the continued success of the German subsidiary of KellyDeli, being fully accountable for the country business results and the Franchisee, Customer and People experiences.

Maintaining strong relationships with current and new retailers and other Key Accounts through delivery of positive LFL sales growth and the delivery of consistently excellent Kiosk standards.

WHAT YOU WILL DO

• The Country Manager is accountable for high-level deliverables such as sales, profit, annual budgeting process, quality and food safety, and legal and labour compliance.
• As an accountable director for the business, you will ensure the country operates in accordance with local legislation and internal company standards and policies.
  
• Hold full P&L responsibility for the country and spearhead the development and implementation of the strategic and operational plans, with accountability for the achievement of short- and long-term objectives.
  
• You will lead, manage and develop a team of highly talented individuals to deliver results in accordance with our Company Values.
• Communicate regularly and effectively with all colleagues and key stakeholders.
• Work with the central marketing team to communicate your country needs for marketing activity. Implement central marketing strategic activity successful and with rigour ensuring all partners participate.
• You will lead, motivate and inspire the franchisees. You will find sufficient Partners to deliver our opening plans in time to receive their training.
• Be hands on, passionate about the customer experience and quality of execution in kiosk by conducting regular kiosk visits, provide feedback on standards to regional managers and Partners and set a climate of excellence and high attention to detail.
• Ensure correct quality procedures are in place.
• Ensure Partners make enough product to deliver optimum sales according to production plans
• Provide updates in various KellyDeli meetings to clearly articulate the performance and focuses in your countries performance.

FINANCIAL RESPONSIBILITIES

• Manage the P&L and overall budget for Country.
• Analyse, interpret and communicate financial and commercial information on a regular basis to assist in the evaluation of the countries business performance.
• Regularly conduct competitor analysis to understand opportunities for competitive advantage and make recommendations for new business opportunities.
• Participate in business reviews with the retailers and business development

WHO YOU ARE

• You are a strategic thinker and practical doer with a track record of developing a business with successful sales results. You will have proven experience in leading and driving an operations division.
• You have a significant people management experience and strong leadership capabilities, with the ability to build, inspire, and motivate teams.
• You are skilled in running a franchise or licensed network.
• You have a demonstrative track record of delivering excellent commercial results, with real brand equity building skills, and with the ability to think bigger.
• You are able to forge effective working relationships with people at all levels and be empathetic with the overall ethos of the company, engaging and influential at all levels of the business.
• You have proven success in forging relationships at the highest level in organisations, and in developing profitable and complimentary strategic partnerships.
• You are able to work independently with little guidance and you have irreproachable sense of ethics.
• An experience of food, retail or hospitality will be highly valued.

PERSONNAL QUALITIES

• Ambitious, forward thinking and driven by success
• Positive self starter with the ability to set and achieve stretching personal goals
• Exhibits excellent commercial judgement, with common sense
• Exhibits strong growth mindset
• Smart, with high emotional intelligence and strong interpersonal skills
• Resilient and resourceful, demonstrates versatility and dexterity
• Well organised, disciplined, with relentless high standards
• Purpose-led with a passion for doing good. A team player and aligned to KellyDeli values