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Boomi • India

Software Principal Engineer, Advanced Support Engineering

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top 3 scores:
90%

Location flexibility

86%

Hours flexibility

86%

Autonomy

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Job Description

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

How You'll Make An Impact (Work Location - Hyderabad)

As a Senior Software Engineer, you will be responsible for developing sophisticated systems and software based on the customer’s business goals, needs and general business environment. You will work with product management, other engineering teams, customer success and support on developing cutting edge new product features and enhancements across various areas of Boomi offerings.

This role is within the Advanced Support Engineering team which is uniquely positioned with responsibilities in both customer support as well as in software development. The team is responsible for Tier 3 customer support cases. As part of this role, you will investigate the most challenging customer issues, perform deep investigation into the product code base to identify root cause and assist with resolution of issues.

The Advanced Support Engineering team develops software changes across all Boomi products with a focus on improving the supportability of the products. You will also develop tools for direct delivery to customers in order to assist with their usage of the products.

The Advanced Support Engineer must demonstrate skills and interest in both software development as well as customer issue resolution.

What You Will Do

  • Be a key part of the full product development lifecycle of software applications offered by Boomi

  • Investigate and resolve complex customer issues; maintain high customer satisfaction

  • Work independently with a moderate level of guidance from engineering management

  • Work comfortably within a high pressure environment

  • Design, implement and unit test changes to Boomi products including enhancements, defect fixes and/or configuration adjustments

  • Recommend best practices and techniques to customers

  • Research, validate and recommend key solutions

  • Mentor other Boomi engineers, including design collaboration and code reviews

  • Be an active member of an Agile team, collaboratively realizing features through continuous development, test and delivery

The Experience You Bring

  • Bachelor’s or Master’s degree in Engineering or Computer Science

  • 10+ years of commercial experience in software development using the Java programming language including the use of some IDE with a solid understanding of object oriented design concepts for delivering and maintaining a software product

  • Experience in designing and implementing highly scalable, high throughput web applications and backend systems

  • Technical understanding of SQL, Hibernate, XML and JSON

  • Knowledge of SOA concepts

  • Technical understanding of Web Services technologies including REST, SOAP and WSDL is required

  • Exposure to mature development processes including use of source code control systems like Git

  • Demonstrated comfort with videoconferencing systems such as Zoom and Microsoft Teams

  • Strong reading, writing and oral communication skills

  • Experience working with AI to automate work efforts and research knowledge

Bonus Points If You Have:

  • Knowledge of front end technologies, especially Javascript; GWT is a plus

  • Knowledge of Agile development methodology

  • Knowledge of Linux/Unix environments

  • Work experience within an enterprise software or web company is important

  • Experience with training an AI/ML model

#LI-NR1

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.

Company benefits

Shared parental leave
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Work from anywhere scheme
Flexible working week
Open to part time work for some roles
Open to compressed hours
Enhanced WFH tools
Compassionate leave
Dental coverage
Health insurance
Mental health platform access
Enhanced sick pay
Travel insurance
Dog friendly co-working space
Accrued annual leave
Time off in-lieu
Bank holiday swaps
Cycle to work scheme
Faith rooms
Annual bonus
Life assurance
Life insurance
Gym membership
Enhanced pension match/contribution
Private GP service
Eye Care Support
Mental health days
In house training

We asked employees of Boomi what it's like to work there, and this is what they told us.

Location flexibility
90%
Employees are very happy with their working location freedom
Hours flexibility
86%
Employees are very happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
76%
Employees feel that they can switch off quite easily from work
Role modelling
82%
Employees feel that flexible working is part of the culture
Autonomy
86%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
79%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
79%
Employees feel that the culture supports equity and inclusivity well
Culture
79%
Employees enjoy the working environment
Mission
81%
Employees feel very excited about and aligned with the company mission
Salary
66%
Employees feel that their salary is good and matches the value they bring

Working at Boomi

Company employees

1,500

Currently Hiring Countries

Australia

Canada

Germany

India

Singapore

Spain

United Kingdom

United States

Office Locations

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
SaaS & Software

SaaS & Software

Industry awards 2023