Boomi • India

Software Engineering Manager - Advanced Support Engineering (Hyderabad, India)

Remote-first – 2 days per month in the office

A little flex time

Job Description

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

Software Engineering Manager - Advanced Support Engineering (Hyderabad, India)

We are looking for a passionate and dynamic leader to join Boomi’s engineering team in Hyderabad, India. This Manager of Software Engineering position is a part of the Advanced Support Engineering (ASE) team. The team is uniquely positioned with responsibilities in both customer support as well as in software development.

The team’s first responsibility is to provide level 3 / tier 3 support for Boomi products. The most difficult customer issues are routed to this team and they generally require an engineering team with deep code knowledge and strong problem solving skills.

The ASE team is also a fully functioning software development team. The team routinely works on developing enhancements to our core Boomi products, delivering defect fixes and building support tools.

Role Responsibilities

Personnel Responsibilities:

  • Perform HR responsibilities as the first line manager for team members

  • Recruit highly talented engineers

  • Coach and mentor team members to help identify and achieve career growth opportunities; establish goals and expectations for team members that align with company policies and standards

  • Foster an environment that enables the team to thrive and achieve results while maintaining a healthy work-life balance

  • Encourage continuous learning within the team

  • Develop and implement operational procedures that ensure high internal performance and excellence for the team as well as efficient external partnership with other teams

  • Coordinate across global locales and time zones; act as a global leader

  • Track and be accountable for operational results in terms of customer satisfaction, expenses, budget and other performance standards/metrics

  • Work independently with a moderate level of guidance from senior management

  • Work comfortably within a high pressure environment

Technical Responsibilities:

  • Coordinate the activities of the software engineering team through the lifecycle of both customer cases and software development efforts

  • Guide software changes through design, implementation and testing; lead the team in continuous rollout of feature enhancements, defect fixes, tools and configuration adjustments

  • Plan, prioritize, and coordinate development activities with other business functions

  • Investigate and resolve complex customer issues; manage customer escalations; advise customers on recommended practices; maintain high customer satisfaction; mitigate the risk of customer churn

  • Assist the development team with product management tasks such as collecting input, setting priority, defining requirements and discovering solutions

  • Participate in delivery of projects in artificial intelligence, automation, software development and process development

Requirements

All candidates should have each of the following:

  • Experience leading an enterprise software engineering team, collaborating across geographically dispersed teams, resolving client issues, managing escalations and ensuring performance against key performance indicators

  • Bachelor’s or Master’s degree in Engineering or Computer Science

  • 8+ years of experience managing engineering teams, with increasing responsibilities, in an enterprise software company

  • Experience working specifically with Java, open source and cloud based technologies

  • Experience with mentoring team members in their professional growth

  • Experience with agile and lean development practices

  • Strong written and verbal communication skills; ability to explain complex technical topics to business stakeholders

  • Strong empathy for customers combined with ability to set and manage customer expectations

  • Availability to participate in meetings using both video and audio through tools like Zoom

Preferences

An ideal candidate will have the following:

  • Experience developing and maintaining large software systems in production, with large customer bases; familiarity with high throughput web applications and backend systems

  • Experience with test automation, CI/CD, and DevOps principles as core deliverables

  • Knowledge of Agile development methodology

  • Knowledge of Linux/Unix environments

  • Knowledge of docker and kubernetes

  • Knowledge of big data technologies such as Kafka, Hadoop, Spark, Splunk, ElasticSearch, MongoDB

  • Experience with development of AI solutions

#LI-KG1

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.

Company benefits

Adoption leave
Work from home allowance
Open to part time work for some roles
Open to compressed hours
Work from anywhere scheme
Work from home stipend
Enhanced WFH tools
Flexible working week
Compassionate leave
Dental coverage
Health insurance
Mental health platform access
Enhanced sick pay
Travel insurance
Dog friendly co-working space
Buy or sell annual leave
Accrued annual leave
Time off in-lieu
Bank holiday swaps
Enhanced maternity leave
Shared parental leave
Enhanced paternity leave
Cycle to work scheme
Faith rooms
Pension match/increase
Annual bonus
Life assurance
Life insurance
Gym membership
Location
92%
Employees are very happy with their working location freedom
Hours
86%
Employees are very happy with the flexibility in the hours they work
Benefits
73%
Employees are largely happy with the benefits their company offers
Work-life balance
74%
Employees feel that they can switch off quite easily from work
Role modelling
83%
Employees feel that flexible working is part of the culture
Autonomy
85%
Employees feel they have complete autonomy over getting their work done

Working at Boomi

Company employees

1,500

Office locations

Pennsylvania, Exeter, Singapore, India, Vancouver, Barcelona

Hiring Countries

Australia

Canada

India

Singapore

Spain

United Kingdom

United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
SaaS & Software

SaaS & Software

Industry awards 2023

Other jobs you might like