Senior Product Support Engineer

Job Description

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

COMPANY: Boomi LP

POSITION: Senior Product Support Engineer

LOCATION: 1 W Elm Street, Suite 200, Conshohocken, PA 19428

JOB DUTIES: Identify performance issues in local and cloud-hosted environment through integration testing and analysis of process design and functionality. Troubleshoot and diagnose user integrations using SQL, XML, SOAP/REST, HTTP, Java, JavaScript, and React. Resolve highly sensitive and escalated issues to provide exceptional resolutions quickly. Participate in on-call rotations to address critical issues and maintain systems stability. Implement examples of common use cases on the Boomi Platform to assist users. Document and maintain knowledge base articles addressing product connection. Collaborate with Engineering and Product teams to address critical customer issues by thoroughly recreating and understanding the issue and then reporting, supporting, and reviewing the proposed defect solution before implementing it for our customers. Provide technical education to partners while resolving software-related issues to ensure high customer satisfaction. Assist customers via the salesforce ticketing system. Conduct training sessions for support organizations on each new software release. Collaborate with customers to resolve technical issues related to hardware, software, and networking. Understand customer’s installation and configuration requirements for their specific business needs and provide expert guidance for optimization. Telecommuting allowed at least 2 days per week from Conshohocken, PA metropolitan area.

REQUIREMENTS: Bachelor’s degree, or foreign equivalent, in Information Sciences and Technology, Computer Science, Computer Engineering, Management Information Systems, or related field of study and three (3) years of experience as a Software Engineer, Technical Support Analyst, Quality Engineer or closely related occupation. Alternatively, the employer will accept a Master’s degree, or foreign equivalent, in Information Sciences and Technology, Computer Science, Computer Engineering, Management Information Systems, or related field of study and one (1) year of experience as a Software Engineer, Technical Support Analyst, Quality Engineer or closely related occupation.

Must possess demonstrated experience with: providing technical support directly to customers for a software platform; programming and scripting languages, including Python, JavaScript, and Java on Linux and Windows; working in SQL, MySQL, and NoSQL databases; connecting and working with different APIs using Postman and OAuth 2.0; working with operating systems, firmware, BIOS, device drivers, server, storage, networking, and client technologies such as, Salesforce and Netsuite; network tools such as Charles Proxy, Wireshark, and tcpdump analysis; using CMD networking commands for troubleshooting; basic networking concepts and protocols including Firewalls, Load Balancers, TLS, HTTP/S, SSL, TCP/IP, and SFTP; installing, administering, and troubleshooting software applications running on AWS and Azure cloud platforms; performance tuning techniques and tools; Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP); and API design and development.

CONTACT: To apply, please send resumes to jobpostings@boomi.com. Reference #: 000026

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.