Boomi • India

Product Support Engineer--Triage | Hyerabad

Remote-first – 2 days per month in the office

A little flex time

Job Description

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

Job Summary:

As a Boomi Product Support Engineer, you are an enthusiastic troubleshooter with a passion for helping customers in a fast-paced, collaborative environment. You’re able to quickly understand customer challenges, identify the root cause, and find creative solutions to technical problems. A skilled communicator, you’re able to clearly share your knowledge and recommendations to a wide audience including those with technical and non-technical backgrounds. You are committed to delivering excellence to our customers, our company, and our colleagues.

You’ll be a valued member of the Boomi Global Customer Support team, empowering our customers to optimize the Boomi platform to achieve their business outcomes. Our global team provides around-the-clock support to our customers to ensure their success with the Boomi platform.

What you’ll do:

  • Provide exceptional engagement for our customer’s initial contact with the Global Customer Support team

  • Engage with customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking

  • Acknowledge customer’s concerns, empathizing and analyzing the information they’ve provided, and asking questions that refine your initial analysis

  • Utilize technical knowledge to ensure timely, accurate solutions, and determine when deeper technical investigation and collaboration is necessary

  • Collaborate with Product and Engineering teams providing customer feedback to help identify new features and functions.

*Work hours: 1:30am - 10:30am IST / 4pm - 12am ET (Monday - Friday); hours flexibility; hybrid

The experience you bring:

  • 2-3 years customer facing experience

  • Ability to explain technical details to both technical and non-technical audiences

  • Basic knowledge of programming and scripting languages, such as Java, React, Groovy, Java Script

  • Basic knowledge of Windows and Linux OS

  • Basic knowledge of cloud-based software applications (including installation, administration, and troubleshooting)

  • Able to show patience, empathy, and compassion

  • Passion for problem solving, continuous learning, and staying up to date on new technology and trends

Bonus points if you have:

  • Advanced knowledge of performance tuning techniques and tools

  • Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP)

  • Understanding of database administration

  • Understanding of network fundamentals, including network trace analysis

  • API design and development experience

  • Thorough understanding of how data is transmitted securely across the network

  • Boomi platform certifications and/or knowledge

  • NetSuite, Salesforce, Hadoop, Linux system administration

  • Knowledge of Postman and OAuth 2.0

  • IT Consultant or Software Developer experience.

#LI-KT1

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.

Company benefits

Adoption leave
Work from home allowance
Open to part time work for some roles
Open to compressed hours
Work from anywhere scheme
Work from home stipend
Enhanced WFH tools
Flexible working week
Compassionate leave
Dental coverage
Health insurance
Mental health platform access
Enhanced sick pay
Travel insurance
Dog friendly co-working space
Buy or sell annual leave
Accrued annual leave
Time off in-lieu
Bank holiday swaps
Enhanced maternity leave
Shared parental leave
Enhanced paternity leave
Cycle to work scheme
Faith rooms
Pension match/increase
Annual bonus
Life assurance
Life insurance
Gym membership
Location
92%
Employees are very happy with their working location freedom
Hours
86%
Employees are very happy with the flexibility in the hours they work
Benefits
73%
Employees are largely happy with the benefits their company offers
Work-life balance
74%
Employees feel that they can switch off quite easily from work
Role modelling
83%
Employees feel that flexible working is part of the culture
Autonomy
85%
Employees feel they have complete autonomy over getting their work done

Working at Boomi

Company employees

1,500

Office locations

Pennsylvania, Exeter, Singapore, India, Vancouver, Barcelona

Hiring Countries

Australia

Canada

India

Singapore

Spain

United Kingdom

United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
SaaS & Software

SaaS & Software

Industry awards 2023

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