Partner Success Associate

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

We are seeking a strategic and detail-oriented Partner Success Associate to assist with operational post sales support in a SaaS environment. In this role, you will work closely with our Partner Success Team to bring operational solutions to our Partners, enabling that drive growth, efficiency, and boost customer sentiment by removing friction and streamlining business processes.Your expertise will play a crucial role in supporting our Partners have a successful customer journey.

Location - Bangalore

What you’ll do:

• Customer Orientation: Welcoming New Customers to the Platform and making sure they have what they need operationally to get started
• Billing inquiries handling: Responding to customer questions about their invoices and addressing any billing discrepancies.
• Data analysis: Analyzing customer usage patterns to identify potential billing issues or opportunities for upselling.
• Customer retention: Working to minimize customer churn by addressing concerns promptly and providing clear explanations.

The Experience you bring:

• Education: Bachelor’s degree in Business, Finance, Information Systems or similar
• Experience: 3+ years of sales and/or success operations with a strong preference for candidates from SaaS or subscription-based industries
• Technical Skills:
• Proficiency in Salesforce,Excel, PowerBI
• Analytical Skills: Understanding of customer lifecycle and subscription agreements and invoices
• Soft Skills: Excellent communication and collaboration skills, with the ability to translate complex concepts into simple explanations

#LI-NR1

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.