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Boomi • Canada

Customer Success Manager (Hybrid Vancouver)

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top 3 scores:
90%

Location flexibility

86%

Hours flexibility

86%

Autonomy

Apply now

Job Description

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

*This role has a hybrid work environment based out of our new office in downtown Vancouver, B.C.

How you’ll make an impact:

The Customer Success Manager role at Boomi sits at the intersection of customer advocacy and technical solutioning.

In this role, you will engage with IT leaders and technical teams to guide them through the successful implementation, optimization, and continuous adoption of Boomi's Enterprise platform. You will need to be well-versed in complex system architectures, cloud integrations and automation, data architecture and API management, enabling you to offer advanced, data-driven insights to your customers.

Your technical acumen, combined with strong business acumen, will ensure customers derive long-term value and achieve their strategic transformation goals.

What you’ll do:

  • Outcome-Focused Engagement: Collaborate with customers to develop a mutual success plan based on Boomi’s delivery methodology, key milestones and aligning Boomi’s solutions with actionable success metrics and business goals.
  • Continuous Platform Adoption: Accelerate business value for customers/partners driving a structured and prescriptive onboarding and adoption plan that delivers timely production launches and maximizes product utilization.
  • Consultative and Strategic Guidance: Lead value-driven engagements by uncovering customer pain points, challenges, and use cases, positioning Boomi as the strategic choice for Integration, Automation, APIM, AI, and Data Management. Provide validated industry, technical, and architectural insights from customer implementations to showcase Boomi's impact in solving evolving priorities effectively.
  • Build Champions and Promoters: Continually build promoters and champions by ensuring Boomi remains critical to the customer’s organization. Adeptly navigating complex customer landscapes, including leadership changes, restructuring, shifting priorities, and platform re-evaluations, while maintaining strategic relationships with key decision-makers to keep Boomi aligned with long-term goals.
  • Competitive Positioning: Effectively showcase Boomi's unique vision, roadmap, platform benefits and business value to consistently reinforce Boomi as a solution that delivers accelerated business and technical outcomes.
  • Technical Acumen: Conduct high level technical deep dives and workshops to continually serve as a trusted platform advocate, helping customers navigate product features, overcome technical challenges, and adopt new Boomi solutions, services and innovations.
  • Provide Data-driven Insights: Guide customers in recognizing areas for improvement, enabling informed decision-making and continuous optimization of their Boomi implementation.
  • Portfolio Health & Renewal Management: Proactively manage portfolio health by accurately forecasting renewals and driving cross-functional collaboration to mitigate adoption and health risks. Elevate strategic conversations with CXOs, leveraging Boomi C-Suite insights to reinforce value and align with executive priorities.
  • Triaging and Escalation Management: Expertly manage business escalation by quickly assessing business impacts and effectively translating them into prioritized action items. Facilitate communication of solutions to customers and lead cross functional coordination to ensure timely and effective issue resolution.
  • Deliver Business Reviews and Value Assessments: Conduct regular reviews to showcase qualitative and quantitative achievements, measurable outcomes, and platform benefits. Gain insight into customer challenges, roadmap, and vision. Establish commitment to develop joint success plans by ensuring new strategy and architecture is developed with Boomi’s Input.

The Experience you bring:

  • Education: Bachelor's Degree
  • 4+ years of experience in technical roles such as a Customer Success Manager, Solution Architect, Consultant, Systems Engineer, or Technical Account Manager with a focus on enterprise integration in the SaaS or related industry
  • Demonstrated acumen to proactively identify competitor influence within accounts
  • Strong data acumen to interpret platform features, capabilities, and usage data, identifying leading and lagging adoption trends
  • Proven track record of leading enterprise-level customers through complex digital transformation initiatives, including data integration and automation projects
  • Ability to engage with CXOs and technical stakeholders on subjects such as total cost of ownership, technical roadmaps, and architecture optimization
  • Strong stakeholder management skills and ability to communicate complex technical concepts to both technical and non-technical audiences
  • Ability to understand and address complex technical challenges and translate technical value into business impact

Bonus Points if you have:

  • Education: Bachelor’s or advanced degree in Management Information Systems (MIS), Computer Science, or a related technical field
  • Technology Certifications Preferred:: Developer or Architecture Certification in Middleware iPaaS, Cloud Native, or APIM Platform
  • In-depth knowledge of iPaaS (Integration Platform as a Service), API and Data management, and cloud architecture (AWS, Azure, or Google Cloud)

New Hire Bootcamp Certifications: Achieve full Boomi Developer, Architect, and Administrator certifications led by Boomi within the first two months of employment.

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) for this position in Vancouver, British Columbia, ranges from $106,848- $187,200 CAD annually (inclusive of commission). Final compensation will be determined by various factors including the candidate’s knowledge, skills, and experience.

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.

Company benefits

Shared parental leave
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Work from anywhere scheme
Flexible working week
Open to part time work for some roles
Open to compressed hours
Enhanced WFH tools
Compassionate leave
Dental coverage
Health insurance
Mental health platform access
Enhanced sick pay
Travel insurance
Dog friendly co-working space
Accrued annual leave
Time off in-lieu
Bank holiday swaps
Cycle to work scheme
Faith rooms
Annual bonus
Life assurance
Life insurance
Gym membership
Enhanced pension match/contribution
Private GP service
Eye Care Support
Mental health days
In house training

We asked employees of Boomi what it's like to work there, and this is what they told us.

Location flexibility
90%
Employees are very happy with their working location freedom
Hours flexibility
86%
Employees are very happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
76%
Employees feel that they can switch off quite easily from work
Role modelling
82%
Employees feel that flexible working is part of the culture
Autonomy
86%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
79%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
79%
Employees feel that the culture supports equity and inclusivity well
Culture
79%
Employees enjoy the working environment
Mission
81%
Employees feel very excited about and aligned with the company mission
Salary
66%
Employees feel that their salary is good and matches the value they bring

Working at Boomi

Company employees

1,500

Currently Hiring Countries

Australia

Canada

Germany

India

Singapore

Spain

United Kingdom

United States

Office Locations

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
SaaS & Software

SaaS & Software

Industry awards 2023