Boomi • United States of America

Customer Success Director

Remote-first – 2 days per month in the office

A little flex time

Job Description

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

Join us to do the best work of your career and make a profound social impact as a Customer Success Director on our Customer Success team. This role is US Remote.

Key Responsibilities:

As a Customer Success Director you will ensure adoption, verify outcomes, maximize retention and identify growth opportunities with your account portfolio. Manage the overall post-sales account success with the support of the Boomi teams to include Sales, Product, Engineering, Professional Services, and Support. This is an individual contributor role with no supervision of other team members.

You will:

  • Understand customer outcomes and requirements and drive internal processes required to accelerate and remove barriers to customer adoption and growth'

  • Identify opportunities for expansion associated with their adoption of the Boomi product portfolio and collaborate with internal stakeholders (account, product teams).

  • Partner with our subscription sales makers during the sales cycle on the value of the Boomi Professional Services as part of the Success Assurance program.

The Experience You Bring :

  • 10+ years of experience working as either Success Manager, Consultant, Solutions Consultant, Account Manager, Architect, Engineer, Director of IT, or other role with Account management focus

  • Experience with Data Integration Solutions

  • Experience with Large Enterprise IT organization

  • Ability to address topics such as outcomes mapping, business value, and total cost of ownership, etc.

  • Experience in collaborating with Global Systems Integrators

  • Excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences.

Bonus Points for:

  • Experience with Boomi solutions

  • Experience with cloud and application integration and B2B integration

  • Experience with Gainsight

  • Excellent business, analytical, problem solving and communication skills (written and verbal)

  • Advanced Educational Degree preferred

Compensation and Benefits

Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) for this role are $150,000 - $187,000 (inclusive of commission).

Base compensation is determined by various factors including geographic location and the candidate's knowledge, skills, and experience. An overview of our benefits can be found here.

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.

Company benefits

Adoption leave
Work from home allowance
Open to part time work for some roles
Open to compressed hours
Work from anywhere scheme
Work from home stipend
Enhanced WFH tools
Flexible working week
Compassionate leave
Dental coverage
Health insurance
Mental health platform access
Enhanced sick pay
Travel insurance
Dog friendly co-working space
Buy or sell annual leave
Accrued annual leave
Time off in-lieu
Bank holiday swaps
Enhanced maternity leave
Shared parental leave
Enhanced paternity leave
Cycle to work scheme
Faith rooms
Pension match/increase
Annual bonus
Life assurance
Life insurance
Gym membership
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Working at Boomi

Company employees


Office locations

Pennsylvania, Exeter, Singapore, India, Vancouver, Barcelona

Hiring Countries

United Kingdom
United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
SaaS & Software

SaaS & Software

Industry awards 2023