Chief of Staff to Chief Customer Officer

Job Description

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

About Boomi: Boomi is an intelligent integration and automation leader, enabling organizations to connect applications, data, and processes seamlessly across the digital landscape. We provide a unified platform for integration, automation, data management, and API management, helping businesses achieve their digital transformation goals.

Position Overview: We are seeking a highly organized and proactive Chief of Staff to support the Chief Customer Officer (CCO) of Boomi driving corporate, global initiatives and transformation activities. The ideal candidate will act as a strategic partner, providing executive-level support on various initiatives to enhance customer adoption, retention, value realization and drive operational efficiencies within the Customer organization. This role is based in Vancouver, BC.

What You’ll Do

• Collaborate closely with the CCO to implement and manage Customer Org strategic initiatives.

• Develops a strong understanding of business priorities across customer and product segments.

• Act as a liaison between the CCO and internal/external stakeholders, ensuring effective communication and alignment across departments.

• Assist in the development and execution of the customer strategy, including long-term goals and adoption of new customer initiatives.

• Foster relationships with key customers and partners, representing the CCO in meetings and discussions as needed.

• Organize and prepare materials for executive meetings, including agendas, slide decks, minutes, and follow-up action items.

• Monitor key performance indicators (KPIs) across the Customer Org, providing data-driven insights to support decision-making.

• Manage priority projects and coordinate cross-functional teams to ensure timely and effective execution of Customer Org initiatives.

• Facilitate the sharing of best practices and insights across the Customer Org teams to drive continuous improvement.

• Conduct research and analysis on customer trends, needs, and competitive landscape to inform strategic planning.

• Support the CCO in developing presentations and reports for stakeholders, including the executive leadership team and board meetings.

The Experience You Bring

• Bachelor's degree in business administration, management, or a related field (MBA preferred).

• 7+ years of experience in a strategic operations, project management, or executive support role; experience in customer-facing functions is a plus.

• Consulting background with strong experience in analytics and project management. Exceptional organizational and multitasking skills, with a strong attention to detail.

• Excellent communication and interpersonal skills, with the ability to build relationships and influence at all levels of the organization.

• Proficient in data analysis and performance measurement, with experience in evaluating customer metrics and KPIs.

• Strong problem-solving skills and a results-driven mindset.

• Ability to work independently and collaboratively in a fast-paced environment.

• Familiarity with integration and automation technologies is a plus.

Why Join Us: At Boomi, you will be part of a dynamic team that is transforming the way organizations connect and operate in the digital world. We offer competitive compensation, robust benefits, and opportunities for professional growth and development.

Boomi is committed to diversity and inclusion in the workplace. We encourage all qualified candidates to apply.

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Compensation

Boomi is committed to fair and equitable compensation practices. Base compensation for this position ranges from 168,000 CAD - 210,000 CAD annually + applicable bonus. Final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location.

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.