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Airbus • Brazil

Profissional Analista de Suporte ao Cliente SR

Employment type:  Full time

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Job Description

Job Description:

[English Version]

Responsibilities:

  • Accompanying the delivery of services/parts to the customer, carrying out the procedures involved in issuing service invoices.
  • Follow up on installment payments due on sales with the Finance department.
  • Managing the leasing and replacement of components carried out on clients' aircraft with third-party service contracts, calculating costs and issuing invoices for payment.
  • Managing aircraft maintenance and component sales contracts.
  • Analyze work in progress (WIP), taking into account the status of OS's for monitoring by Helibras and information to the customer.
  • Create general sales conditions for maintenance services.
  • Assisting in the training and development process of personnel with less experience in the area, providing technical, operational and practical instruction and/or guidance, in support of their manager.
  • Consult computerized systems to ascertain the need to acquire material in stock to meet sales requirements and issue purchase orders.
  • Coordinating the creation of quotations for sales of services, repairs, parts and equipment based on internal procedures, monitoring the progress of work orders. Identifying and signaling to their manager opportunities for improvement or innovation in their sector, working on technological research activities and the development of technological innovation related to their area of work.

Requirements:

  • Full university degree in Engineering, Administration, Economics, Marketing or related areas.
  • Solid experience in the role.
  • Ability to manage contracts.
  • Knowledge of SAP desirable.
  • Fluent communication skills in Portuguese (verbal, writing and reading).
  • Proficiency in English.
  • Spanish and/or French desirable.

Benefits:

  • Medical and dental assistance
  • Food vouchers
  • Lunch in the in-house restaurant
  • Chartered transportation
  • Transport voucher
  • Differentiated life insurance
  • Payroll loan
  • PPR
  • Airbus share purchase program
  • Partnerships with pharmacies, schools, universities, gyms, among others

Place of work: Itajubá / MG

Hours: Monday to Friday from 7 a.m. to 5:09 p.m.

What you'll find here:

  • A company with the Top Employers seal (recognizing excellence in people management policies and practices).
  • Dynamic, collaborative and innovative work environment.
  • Challenging projects that broaden your horizons and knowledge.
  • Opportunity for growth and development, being the protagonist of your career.
  • Possibility of mobility within the Airbus Group.

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[Versão em Português]

Responsabilidades:

  • Acompanhar a entrega de serviços/ peças ao cliente, executando os trâmites envolvidos na emissão de faturas de serviço.
  • Acompanhar os pagamentos de parcelas devidas nas vendas junto à área Financeira.
  • Administrar as locações e trocas de componentes realizadas em aeronaves de clientes com contratação de serviços com terceiros, apurando custos e emitindo faturas para pagamento.
  • Administrar contratos de manutenção de aeronaves e venda de componentes.
  • Analisar os trabalhos em andamento (WIP), considerando a situação das OS´s para acompanhamento da Helibras e informações ao cliente.
  • Atuar na criação de condições gerais de vendas de serviços de manutenção.
  • Auxiliar no processo de formação e desenvolvimento do pessoal com menor experiência da área, transmitindo ensinamento e ou orientação técnica, operacional e prática, em apoio ao seu gestor.
  • Consultar sistemas informatizados para apurar necessidade de aquisição de material em estoque para atender à venda e emitir pedido de compra.
  • Coordenar a criação de orçamentos para vendas de serviços, reparos de peças, peças e equipamentos com base nos procedimentos internos, acompanhando o andamento de Ordens de Serviço. Identificar e sinalizar ao seu gestor oportunidades de melhoria ou inovação em seu setor, atuar em atividades de pesquisa tecnológica e desenvolvimento de inovação tecnológica relacionadas à sua área de atuação.

Requisitos:

  • Ensino superior completo em Engenharia, Administração, Economia, Marketing ou áreas afins.
  • Sólida experiência na função.
  • Capacidade de gerenciamento de contratos.
  • Desejável conhecimento do SAP.
  • Fluência na comunicação em português (verbal, escrita e leitura).
  • Proficiência em inglês.
  • Desejável espanhol e/ou francês.

Benefícios:

  • Assistência médica e odontológica
  • Vale alimentação
  • Almoço no restaurante interno
  • Transporte fretado
  • Vale transporte
  • Seguro de vida diferenciado
  • Empréstimo consignado​
  • PPR
  • Programa de compra de ações da Airbus
  • Parcerias com farmácias, escolas, universidades, academia, entre outros

Local de trabalho: Itajubá / MG

Horário: Segunda a sexta das 7hr às 17:09hr

O que você encontrará por aqui:

  • Empresa com selo Top Employers (reconhecimento da excelência de políticas e práticas em gestão de pessoas).
  • Ambiente de trabalho dinâmico, colaborativo e inovador.
  • Projetos desafiadores que ampliam seus horizontes e conhecimentos.
  • Oportunidade de crescimento e desenvolvimento, sendo o protagonista da sua carreira.
  • Possibilidade de mobilidade dentro do Grupo Airbus.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Helicopteros do Brasil S/A - Helibras

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Customer Account and Service Management <JF-CS-CA>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Company benefits

Open to part-time employees
Open to job sharing
Annual bonus
Enhanced maternity leave
Open to compressed hours
Accrued annual leave
Sabbaticals
Enhanced sick pay
Adoption leave
Health insurance
Enhanced paternity leave
Family health insurance
Complimentary Medical Services
Referral bonus
Bike parking
Cycle to work scheme
On-site gym
Teambuilding days
In house training
Employee discounts

We need to ask employees of Airbus what it's like to work there before we assign the company FlexScore®.

Location flexibility
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Hours flexibility
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Benefits
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Work-life balance
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Role modelling
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Autonomy
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Working at Airbus

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