IT Supporter

Job Description:

Would you like to support a global business that operates non-stop, requires skilled colleagues and close attention? If yes, keep reading!

One of the most important aspects within IT is IT Support - we help our colleagues to do what they’re best at, by resolving the IT issues they face. If you’ve got the skills, mindset and the right experience, continue reading!

As an IT Supporter in Satair, you will join a team situated in Denmark, Singapore, China, Germany, and the US. We provide IT Support to our colleagues in the business on a 24/7 basis, by following the sun. As we are the first step into IT, guiding colleagues and leading them to our experts is also a discipline we practice.

Within this year we’re planning to move our Warehouse operations to a different location, and as part of this move we need the IT Supporter role to move with it. You are therefore expected to be moving with the warehouse employees to the new warehouse.

Your daily tasks will mainly consist of 2 areas (but is not limited to): Resolving IT Incidents and completing Service Requests.

What the job is ...

Your main responsibility is to support our colleagues in the business when we face IT issues or are given a Service Request. As you’re the first point of contact, the ambition to provide good customer service is a necessity and a timely resolution is a must.

Central aspects of the job:

• Supporting your colleagues with IT Incidents and Service Requests
  
• Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
  
• Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
  
• Purchase equipment and ensure asset management is done according to our processes
  
• Ensure that IAM activities are done with proper attention and care
  
• Capture and share knowledge through written Knowledge Articles
  
• Work closely with the different Service Desks within the organization of Airbus
  

What do you offer?

We’re looking for a candidate who likes the IT Support aspect in terms of helping users and making sure that our colleague got what was needed. A skill needed for the job is the ability to park your current task if an urgent issue arises and very importantly, remember to get back to where you left off. Due to the nature of IT Support, a certain part of our work comes with a level of unpredictability.

In our company, the aspect of IT Support spans wide from a technical perspective. General knowledge about IT is therefore a necessity in terms of Microsoft Operating Systems, Active Directory e.g. troubleshooting on DNS, Networking and general application understanding.

Your communication skills are important and that means you can engage in a dialogue with a skilled technician but also a colleague that has less understanding of IT than yourself. This will be needed in verbal and written form. On the written aspect, structure and an eye for detail is a plus.

We strive towards applying the principles of ITIL in our ITSM tool and you therefore need to be aware of the basics of ITIL Foundation.

As a person, your default answer to something unknown should not be ,, I don’t know...’’ but rather ,, I’ll investigate and return!’’. In some cases, patience is required and you will need it.

What are we looking for? How much experience? What type of experience?

• Broad understanding of IT (hardware, software, network, communication)
  
  • A good understanding of the following will be an advantage:
    
    • Network topics such as DHCP, and DNS
      
    • Printer troubleshooting and Print Management
      
• Ideally, experience with IT Asset Life Cycle Management (CMDB)
  
• Ideally, experience with writing documentation, as this experience will be required when writing Knowledge Articles
  
• ITIL Foundation certified
  
• Bachelor or 1+ years experience within IT Support
  
• Fluent in English both written and verbally
  
• Written skills that demonstrates structure
  
• Can offer valid references to attest your skills/personality
  

What does your next challenge look like?

At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation.

Come on board and join us at Satair, an Airbus Services Company!

About SATAIR

Satair offers first class material management solutions in the aftermarket business of the aviation industry. We are working to be the most customer-centric organization in providing commercial aviation spares parts to make the world continue flying. We are constantly taking customer experience to new levels by improving how we fulfill and deliver customers’ orders quickly and accurately, anywhere in the world. To meet this goal, Satair is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in a fast growing business environment.

With our global functional organization spanning across 11 different sites and locations worldwide with more than 1.800 people and a turnover of over $3.0 billion, you will be part of a truly global family.

Our customers have the ultimate goal to operate their fleet and our Airbus aircraft safely, efficiently in a cost-time-quality effective manner and of course with the expected comfort level for their customers. We at Satair do everything to support our customers in this.

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

What do we offer at SATAIR?

At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely!

Here is a selection of some of the benefits we offer our employees in Copenhagen:

• Competitive remuneration, including short term incentive bonus on all levels
  
• Work/life balance: hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday + senior and flex days
  
• Personal development: personalized development plans, large portfolio of learning solutions and many internal mobility opportunities, both locally and globally
  
• Health and well-being: Health insurance, in-house canteen with many healthy options
  

Come on board and join us at Satair, an Airbus Services Company

Please send us your CV and application as soon as possible to get the opportunity to become part of an exceptional global team!

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

When applying for the position, you accept our data privacy statement: http://www.SATAIR.com/privacy

Satair (a 100% subsidiary of Airbus) is offering first class material management solutions in the aftermarket business of the aviation industry. With our global functional organisation spanning across eleven different sites and locations worldwide, you will be part of a truly global family. Change is the only constant at Satair. The aviation industry is an ever changing - and fast moving environment.

That calls for someone special - someone like you!

Welcome to the Satair family!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Satair A/S

Contract Type:
Permanent

Experience Level:
Entry Level

Job Family:
Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.