HCare xBH Order Administration manager

Job Description

Job Description:

Mission:

• Focal point at AHE level and logistic front face to the customer when dealing with By the Hours contacts, managing actions and guaranteeing the business delivery performance.

Main Responsibilities:

• Execute B2B and B2C contracts, supervising compliance with terms and delivery conditions.
• Monitor customer’s orders and ensure its processing in due time, attend customer needs and logistic inquiries when required.
• Liaise with other company areas and customers for all customer’s outstanding orders.
• Support both KPI performance for business and individual customer level.
• Ensure customer complain reporting actions plans.
• Monitor helicopters flight hour evolution, forecasting parts based on scheduled maintenance plan.
• Perform contract invoicing and follow up report when needed.
• Update data base of the business in a daily basis.
• Provide AOG service to customers.

Key Competences:

• Business/Economics bachelor’s degree.
• Experience in customer logistics services
• English skills (negotiation level required).
• Cross-functional coordination and problem solving mindset.
• Google Suit tools and MS office expertise.
• Customer satisfaction oriented.
• Proactivity and team work spirit.
• SAP modules knowledge: S&D, MM.
• Desirable tools expertise: WebTeK, Orion, T.I.P.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters España, SA

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Material Support & services <JF-CS-MS>

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