Customer Service Engineering Apprenticeship

Job Description

Job Description:

Start date: September 2025

Location: Filton, Bristol
Duration: 3 years 3 months

University: Weston College

Degree: NVQ Level 3 Diploma in Advanced Manufacturing Engineering (Development Competence) AND BTEC Level 3 in Advanced Manufacturing Engineering (Diploma) AND NVQ2 Advanced Manufacturing Engineering

Application closing date: We encourage you to apply early to avoid missing out on this opportunity! Please note we will close adverts as soon as we receive sufficient applications.

Benefits:

Salary: £17,889

35 hours per week // Half day Fridays! // 25 days holiday plus bank holidays // Pension // Success share // Plus many more flexible benefits!

About us:

Launch an exciting career by joining our Airbus Apprenticeship programme!
Our Apprentices receive second to none training, gaining the necessary skills, knowledge and experience to enable you to make an immediate contribution when you enter the workforce. An Airbus apprenticeship offers you the opportunity to gain qualifications with no fees, whilst acquiring new skills through vocational training, and a competitive salary.

As a Customer Services Engineering Apprentice you will study with our Educational Training Partner Weston College to achieve a Level 3 Diploma in Advanced Manufacturing Engineering and a NVQ2 Advanced Manufacturing Engineering qualification. Alongside this, your work based training will take place at our industry leading design, test and manufacturing hub, Airbus Filton in Bristol.

Customer Services is responsible for supporting the entire Airbus fleet through providing in-service solutions, maintenance requirements and procedures while ensuring continued airworthiness and safety of the flying fleet. You will be the face of Airbus in front of our customers providing support and assistance with technical queries ensuring customer satisfaction with every interaction.

What you will be doing:

At Airbus Filton you will spend time in Customer Services immersing yourself in the day-to-day activity of supporting the entire Airbus fleet maintaining quality and airworthiness of our aircraft. You will undertake a range of on-site placements, having the opportunity to cover a number of disciplines that will allow you to gain a broad range of exposure to our world class Airbus commercial aircraft programmes. You will develop a strong customer centric mindset where you will apply technical knowledge to solve customer issues and provide industry leading support.

This apprenticeship is delivered through a combination of on the job training at Airbus and college based learning over the duration of the 3 year programme. The types of placements you can expect to undertake are the following:

• Scheduled Maintenance - Work with the Design Office, Customers and Aviation Authorities to define and establish the Airbus Maintenance Program.

• Service Bulletins Retrofit solutions - Provide recommended, mandated and operator requested in-service modifications.

• Ground Support Equipment & Tooling - Designing, testing, validating and supporting tooling and equipment, to assist customers with maintenance, repairs and the overall operability of the aircraft.

• Technical Data - Production of approved maintenance procedures and parts catalogue for the continued airworthiness of their aircraft operations.

• Spares Engineering - Providing support to major and daily repairs by resolving technical issues in coordination with procurement, production, logistics and quality.

• Supplier Management - Working closely with our suppliers to obtain the documentation needed to support our Airbus authoring lines and the customer Directly.

In addition, to your work placements and studies, there are a number of excellent training opportunities open to you that cover a variety of subjects, as well as encouraging you to get involved in extracurricular education and community projects designed to broaden your experience and help you develop both your professional and personal skills along the way.

Requirements:

In order to be eligible to this apprenticeship, you must have a minimum of:

• Minimum of 5 GCSEs at grade C/4 or above which must include Maths, English Language and Double Science (CC) or Physics (C).

Successful candidates will be able to demonstrate the following:

• The ability to listen, understand and communicate information;

• The desire to work in a technical team environment;

• A strong interest in developing yourself;

• Interest in finding creative solutions to complex problems;

• Submit your CV stating your grades and if they are predicted or achieved;

• Submit a Cover Letter stating your motivations.

Important Information:

GRADES: If you are on predicted grades, your offer will be conditional to achieving the required grades before the apprenticeship start date.

SECURITY CLEARANCE: Eligibility to gain UK SC Security Clearance OR You will be subject to a BPSS check (including a criminal record check) .

Our apprenticeship roles do not meet the minimum requirements set by UK Visas & Immigration to enable sponsorship of migrant workers.

Contact:

Please let us know if you need us to make any adjustments to allow you to access and participate fully in the recruitment process. If you wish to discuss this further please contact via email apprentices@airbus.com​. ​ ​Any information disclosed will be treated in the strictest confidence.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Operations Limited

Employment Type:

Apprenticeship

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Experience Level:

Entry Level

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.