ATR Miami - Head of GMA and Repair services

Job Description

Job Description:

ATR is the world's number one aircraft manufacturer in regional aviation providing a new generation of turboprops. We are a joint venture between two European aeronautical heavyweights, Airbus and Leonardo.

ATR Americas (AAS) is the primary hub for supporting the Americas and Caribbean regions. The dedicated team comprises departments such as Support & Services, Quality, HR, Commercial and Finance. Based in Miami, our Training Center reflects ATR's commitment to tailored training programs aligned with aircraft characteristics and operator needs.

From the world’s largest cities, to our planet’s most remote regions, our purpose is to deliver air travel to people, communities and businesses in an innovative, sustainable and modern way.

If you strive for excellence, are driven by ambition, trust and respect as we are, then get your career off to a flighting start with ATR!

Our leadership profile:

People Centric Entrepreneurial Inspiring Exemplary Innovative Humble

At ATR you will work with passionate colleagues to make a difference in a human size company with attractive advantages!

We are looking for Head of GMA and Repair services to come onboard in our Customer Support & Services Directorate

Your Mission

An opportunity for a “Head of GMA and Repair services” has arisen within Customer support and Services in ATR Americas.

In your new role, you will be responsible for the execution of Customers contracts by ensuring ATR Americas fulfill all its contractual obligations to ensure Customer satisfaction.

You mission will consist in:

• Manage the GMA Contracts management and repair teams (3 contract managers + 2 Repair administrators):

• Manage human resources, foster continuous two-way communication, establish training, suggest and support career development plans for department personnel
• Organize, lead and manage the skills and the resources necessary to carry out all activities required to meet ATR needs
• Manage priorities of the team
• Local Contract

CONTRACT MANAGEMENT:

• Be responsible of overall customer satisfaction;

• Manage & support communication with GMA customers;
• Act as the escalation focal point of the Customer for Support & Services contractual deliverables and support Sales;

• Manage operational aspects & financial profitability of GMA Contracts (PbH solutions);
• Ensure follow up of overall ATR Americas support & services teams performance related to contractual activities;
• Technical & operational transversal management

• Retrofit activities
• Reliability issues follow up
• Obsolescence management

• Overall monitoring of commercial aspects

• Contractual regularizations in the frame of customer operations & contractual clauses
• Profitability follow up
• Discrepancies follow up & closing

• ATR Americas Internal teams coordination

• To ensure a smooth and efficient contract set up & EIS (Enter Into Service)
• Coordinate and follow internal actions plan to ensure customer satisfaction according to GMA contracts commitments and/or customers’ requests/claims,
• Follow main indicators and drive actions for improvement related to other team performance (service level, parts shortage, financial topics…)

REPAIR SERVICES:

• Ensure operational link with Ho Repair Management in Toulouse;
• Manage Repair Service Providers logistics and economics performances

• Ensure Service Providers performance is in line with its contractual obligations (SPT, OTD) and set up improvement plan when necessary;
• Ensure Service Providers quality of service;
• Contribute to GMA Costs and DMC reduction by ensuring Service Providers apply contractual flat rates and challenge exclusions and warranty application;
• Manage Repair Management Subcontractor on the administrative tasks and ensure worldwide alignments with repair processes and KPIs.

About you

• 5-10 years experiences in Aeronautics
• Requested skills:
  • Contract management
  • Knowledge of A/C maintenance & support activities
  • Excellent customer relationship / Customer oriented
  • Multi-functional team coordination & team work
  • Financial and economics basics
  • Management experience
  • Good experience on SAP
  • MS Office (Excel, PPT)
• Fluent in English
• Right to live and work in the US and no restriction to working or travelling inside the United States or other parts of the Americas
• … but above all, you are ready to take off with us to keep connecting communities and businesses and provide the best possible products and support to our customers!

Our Recruitment Process

• The Manager will contact you
• Innovative and digital assessment
• To get to know you better: interview with Manager, HR Recuiter, Managing Director

What we offer

Highly competitive compensation package

Work-life balance Work-life balance (remote working, paid time off…)

Well-being / health (supplementary health & welfare coverage, retirement plan…)

Career paths enabling employees to develop their skills and build a professional project

Wide choice of development programs for soft and hard skills

Diversity and inclusion: Over 1200 men & women with more than 35 different nationalities work together in ATR !

ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Avions de Transport Regional (ATR) GIE

Contract Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Account and Service Management <JF-CS-CA>

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.